Lydell Simmons Email & Phone Number

• Monitored multiple systems and tools simultaneously to support and number of environments throughout the organization. Followed all incident and change management practices through successful resolution of events..
• Trained team members and other users from business units.
• Developed key dashboards displaying uptime and other metrics for stakeholders
• Strategized with technical project managers to integrate new clients into our Hosting Services offerings.
• Collaborated with the security team to map out security solutions for the organization, such as SIEM tools & vulnerability management
• Implemented use cases for automation related too, monitoring and alerting, systems maintenance and change control

• Monitored multiple systems and tools simultaneously to support and number of environments throughout the organization. Followed all incident and change management practices through successful resolution of events..
• Trained team members and other users from business units.
• Developed key dashboards displaying uptime and other metrics for stakeholders
• Strategized with technical project managers to integrate new clients into our Hosting Services offerings.
• Collaborated with the security team to map out security solutions for the organization, such as SIEM tools & vulnerability management
• Implemented use cases for automation related too, monitoring and alerting, systems maintenance and change control

• Provided onsite IT and AV technical support for 80+ staff members.Tested the performance, functionality and security of network systems, individual workstations and peripheral devices. Maintained and controlled server.
• Sustained safety protocols, ensuring proper, cost-effective and safe handling usage of equipment and materials.
• Oversaw hardware and software systems current with the latest patches and current licenses related to our vulnerability management program.
• Reviewed, analyzed, and implemented software solutions for project specifications.
• Provided level 3 technical support for server and end user incidents
• Administered Microsoft Active Directory, Exchange, and Remote Desktop Gateway

Charleston, South Carolina Area

• Respond to telephone, written, or Internet-based inquiries of both basic and complex technical nature supporting the company's products and services. Support primarily related to external clients, but may also assist.
• Analyzed both routine and non-routine problems with wireless equipment, software applications, and network performance to identify root cause and provide recommended solutions
• Recommend solutions to customer questions which may require follow-up or escalation to another agent..
• Documented recurring incidents to report to customer service team.

Charleston, South Carolina Area

• Provided training on equipment and software operations Responded to technical problems, diagnosed problems and escalated issues. Completed installation, configuration and patching of hardware and software for.
• Supported iPads with Mobile Device Manager (MDM) and help maintain and update the current Apple operating system.
• Worked closely with clients for the duration of projects.
• Instructed companies to take advantage of current technology to improve business processes and productivity.

Computer Science

Back End Engineering, Java