Victor Simões Email and Phone Number

With a solid 12 years of experience in the field of Strategic Planning for Contact Centers, specialized in SQL, SAS, KPI's, Data Science, MIS, as well as Lead Handling, Mailing and Telecom, my work has been fundamental to the operational success of organizations where I worked.Throughout my professional career, I took on leadership roles such as Staff and Management, where I was able to apply my knowledge in Dashboards, sizing of Inbound and Outbound operations,in addition to creating forecasts (Forecast), sizing (Sizing), controlling absenteeism (Shrinkage), and optimizing resources through methodologies such as BTP and 6+6.My training in Accounting Sciences and Computer Sciences provided a solid and complementary basis for my work, adding value to my knowledge and skills. I worked in companies of varied sizes and sectors, always bringing my expertise in Telecommunications and Planning to drive results.I have extensive command of the Office Package and operating systems, in addition to constantly improving the English language and seeking to deepen my knowledge of other languages, aiming not only for my professional but also personal development.I am committed to excellence and continuous growth, always seeking new challenges and opportunities to apply my knowledge and experience towards organizational success and my personal and professional development.