Responsible for providing and managing high quality training programmes, including class delivery, multi-media and virtual training projects, specialising in Hyperion/Oracle EPM software.

Responsible for providing and managing high quality training programmes, including class delivery, multi-media and virtual training projects, specialising in Hyperion/Oracle EPM software.

Managed the integration of all Hyperion EMEA IT infrastructure systems into the Oracle environment.Led the project to shut down all Hyperion EMEA Data Centres. Created inventories of all server systems, devised re-disposition plans and provided cost-saving initiatives to senior management.Ensured the smooth shut-down or transition of EMEA hosted applications.

Provided a communication channel between the IT infrastructure organisations at all levels.Directed End User Computing and Infrastructure operations for the EMEA region, met company-wide SLAs, provided development and training plans for a team of 20 desktop and infrastructure consultants.Streamlined infrastructure operations support; centralising functions to the Manchester Data Centre site, created a nimble and flexible organisation with faster response times.Project managed migration of Lotus Notes mail system to an Exchange/Active Directory system, then restructured the infrastructure team to better support needs of the new environment.Increased efficiency of regional support; implemented SMS for remote support, MPLS WAN and Riverbed technologies for faster inter-office data transfer, Single-Instance-Storage which eliminated data duplication, saved on hardware costs; Connected Backup (Iron Mountain) for user backup and increased admin efficiency and lowered hardware costs.

Built a team of expert infrastructure consultants which supported and enhanced regional network, voice and data centre systems.Implemented change to the regional infrastructure; created efficiencies at an operational level, centralised mail servers and applications to the Manchester Data Centre, reduced the number of mail servers in the region from 19 to 4; implemented SAN technology in the Data Centre provided ultimate flexibility for data storage; introduction of Internet VPN WAN connectivity enabled 171% increase in bandwidth and 75% decrease in costs.

Introduced a full technology refresh process for Sales and Services staff to provide a technology platform to keep pace with product needs.Organised a team of 20 engineers and consultants across the region to provide high quality support to all operations in a time-critical manner.