Simon Brazier Email & Phone Number

Dursley, Gb

Tewkesbury

Reporting into the Group IT Director, with overall responsibility for the provision of IT and communication services across Restore Records Management.Technical Lead and Project Manager of company wide "One Network" project, delivering a standardised user connectivity experience across all company sites on a scalable, secure and future-proofed local and wide area network.Development and implementation of company wide IT strategies encompassing networking, infrastructure, end user computing, cloud migration, telecommunications and security.Technical advisor during company-wide migration to Microsoft Office365, Teams and Exchange Online platforms, including ongoing administrative responsibility for the company tenant.Line management responsibility for the Hardware, Site Infrastructure and Business Analysis teams covering the whole of the UK.Identification and implementation of standard IT operating model which included rationalisation of suppliers and standardisation of infrastructure, generating cost savings, operational efficiencies and performance improvements.Responsibility for the technical integration of acquisitions and carve-outs into Restore.Supplier and Service Management of all key IT suppliers and partners.

Bristol, United Kingdom

Responsibility for creation, development and implementation of Unified Communications strategy across Mitie PLC, a company with £2.5billion turnover and 80,000 staff across Europe.Management of project to design, deliver and migrate to a fully resilient, virtualised, hosted Mitel VoIP platform, providing a high availability system capable of supporting the functionality and rapid growth of the company moving forward. This included a full, multimedia contact centre offering across multiple channels, service monitoring and removal of single points of failure.Initiation of, and design input into converging existing VoIP platform with Skype for Business, to provide users with the same experience across multiple devices, including Voice (hard / soft phone / mobile), Video, IM, Presence, collaboration and unified messaging.Identification and delivery of cost reduction initiatives, saving over £500K.Responsibility for annual communications budget of £1MOversee rapid rollout and expansion of the MITIE hosted VoIP platform across the company, including implementation of back end systems and processes to support rollout.Designated “Subject Matter Expert” for company-wide hosted mobile device management platform, including evaluating designs, capturing business requirements, representing MITIE interests in supplier meetings and implementation of company “Bring Your Own Device” and “Choose Your Own Device” strategies.Service Owner for a business critical system, as well as designated Subject Matter Expert on communications platforms across the company, covering design, architecture, service and technology. Supplier and Service Management for outsourced service provision.Standardised design and delivery of WAN / LAN infrastructure to ensure support of business requirements, best price and flexibility.Implementation of best practice to decrease cost, increase resiliency and improve operational efficiency, while ensuring accountability and compliance.

High and low level technical design according to customer requirements, including producing bills of materials, obtaining pricing, validating licensing and documenting design/decision making process.Redesign, installation and expansion of Cisco Telephony/Contact Centre for customers including a large, global recycling company, and a multinational engineering / aerospace company, including interfacing to legacy PBX / systems.UCCX script creation and system configuration for large retail call centre, and a high capacity customer service contact centre.Upgrade and expansion of multi-lingual voicemail system including conversion from Unity to Unity Connection.Technical pre and post sales consultancy for internal sales team and customers.Final point of escalation for internal helpdesk.Create and present bespoke end user training courses for customers.

Upgrade of Cisco Call Manager estate from 4.x to 7.1, including Unity, UCCX, Arc Enterprise, Tiger Reporting, Informacast tannoy system and Checkmate Wallboard.Identification and implementation of cost savings of around 70% from maintenance and approximately 50% from fixed line and mobile costs (circa £250,000).Identification and design of centralised ingres point for external calls, including standardisation of gateway configurations, reduction in bearer capacity and high availability design for VIP staff.Design and implementation of fixed link to Orange, reducing call costs, improving reporting and introduction of new features to improve productivity.Third line support of fixed / mobile voice, video and LAN / WAN infrastructure including ASA, MPLS network, 6509 core switch, remote site routing and switching and wireless access.Design and installation of PDA management suite, including rollout to end devices and securing of access to webmail.Evaluation and management of upgrade from DLU to UCL / CUWL licensing.Production of reports and recommendations for board and parliamentary level.Third line support of fixed / mobile voice, video and LAN / WAN infrastructure.

Technical lead on migration of 32 site Avaya estate to company wide Cisco VoIP solution, comprising 2500+ staff nationwide. Responsibility for all voice systems, including support, development, reporting and interconnection with mobile phone and video conferencing systems.Design and implementation of high availability telecoms infrastructure including disaster recovery planning and system failure sustainability.Rollout of non-geographic numbers and allocation of DDI and Voicemail to staff.Responsible for identifying telecom cost savings of over £50K annually.Third line support and training of other support staff on telecoms infrastructure.

Responsibility for Audit Commission Voice systems across 32 sites.Implemented head office relocation involving 3 sites, 750 staff and 150 trunks.Enhanced voice features across multiple sites, including Index Net, Multi-site working, Call Reporting and Video Conferencing.Create and update voice documentation for all sites.Install, manage and evaluate trials of Mitel and Cisco VoIP offerings.

Managed the formation and operation of an IT Helpdesk / Support team.Installation and management of Avaya Index and BT Meridian phone switches, Voicemail, ACD, Symposium and Call Logging systems.Day to day administration and support of the LAN/WAN.

Overall responsibility for the external e-mail system for the group.Responsible for the installation and maintenance of IT in the southern region.Management of Y2K compatibility testing and upgrading throughout GWR.

Day to day manning of the I.T. Helpdesk, supporting over 1000 users.Installation of new hardware and software at the groups’ 20+ sites.

Installation, training and support to all staff with I.T. systems.Maintenance and operation of five on-air studios, outside broadcast and transmission equipment.

Build, installation, testing and support of PC based engine test systems.

B.Eng (Hons), Engineering Electronics

Mathematics