Manage the Income & Value generated by our global sales team, as well as all Retentions activity for Barclaycard operations, working with Commercial, M&A & Sales Operations support functions. Manage Service Delivery for all off-shore operations sites in India, owning all operational performance metrics & SLA's.- Own the sales agenda across Sales & Service ensuring that offer, conversion and retention rates are maximised across a growing portfolio of products whilst reducing cancellation rates from customers. - Responsible for delivery of Sales & Service income, working with 3 suppliers supporting 900-1000 fte worldwide

Managed BTs largest Consumer Sales site in the UK, covering Sales, Retentions, OB & Back Office functions, generating £230m of revenue- Manage Inbound Sales, Retentions & Back Office Customer Service & Sales team of 800 FTE through 1 Head of Off-line, 9 Centre managers & 53 Team Managers, owning & improving BT’s customer journey

Managed the entire IB Sales telephony channel for the UK- Provide direction & strategy for multi-skilled (Telesales and Retention), multi-site team of 120 FTE (IB sales) & 100 FTE (Retentions), in line with company strategy through an extended team of 14 Managers.

Strategy manager for card acquisition & installment loans- Deliver detailed product strategy plans, enabling product targets to be exceeded for both outbound and inbound acquisition for Loans, through phone channels, managing annual outstandings of £315m internally and at vendors, managing all aspects of outsourced vendor performance and relationship.- Provide detailed forecasts on expected performance versus target, identifying potential shortfalls and providing action plans for delivering alternative business. - Plan end to end campaign management for all loan products including PPI into the sales channels, agreeing programmes of activity with channel managers and vendors, providing detailed campaign targets and measurement of activity against agreed goals.- Define and manage the optimal sales processes, including implementation of process improvements, integrating with Marketing team to ensure strategies are aligned to P&L deliverables. - Define and own the testing strategy ensuring effective training, communication and capture of results through analysis, making recommendations for full roll-out decisions.- Lead change management initiatives both internally and at outsourced vendors.- Capital One Circle of Excellence winner.N.B. Previously managed the same role for Card Acquisition, delivering annual outstandings of £275m.