Simon Eames Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Responsible for the content development of the Maintenance Service Manuals for the next generation of commercial electric vehicles.Generate Service Engineering Studies to support the Service Engineering team detailing Service optimisation or improvements from Engineering design.Generate Service Labour times for each service operation created.Author content using a bespoke Content Management System.Generate supporting graphics for each operation using Teamcenter and VIS Mock-Up software.

Crawley

• Responsible for five team members.• Responsible for the delivery of Maintenance Service Manuals for three fleet operations.• Generate monthly metric reports for KPI’s and Service Level Agreement customer reviews.• Host monthly customer facing meetings.• Author 3D technical content for Maintenance Manuals and Operational Manuals within the Teamcenter Content Management System.• Develop, implement, and deliver process improvements.

Essex

Reporting to the Managing Director I carry out the following activities:- • Responsible for eleven members of staff. Develop annual appraisals and career development paths for all staff members. Create metric reports and assess efficiencies to plan resources effectively.• Develop, implement and deliver process improvements for publishing methods to support in the delivery of technical / owner manual documentation to the customer and the global technician network. • Implement, co-ordinate and support the customer Global initiatives.• Develop and implement service labour times utilising the Mekby Labour time system for all new vehicle programs.

Essex

Reporting to the Managing Director I carry out the following activities:- • Responsible for eleven members of staff. Develop annual appraisals and career development paths for all staff members. Create metric reports and assess efficiencies to plan resources effectively.• Develop, implement and deliver process improvements for publishing methods to support in the delivery of technical / owner manual documentation to the customer and the global technician network. • Implement, co-ordinate and support the customer Global initiatives.• Develop and implement service labour times utilising the Mekby Labour time system for all new vehicle programs.

Essex

Joined the company as a Service Tools and Equipment Specialist.Reporting to the UK Operations Manager I carried out the following activities:- • Managed and delivered engineering wiring schematics to the customer service information web solution. • Created technical standards for the development of service literature across a number of automotive brands, • Responsible for the launch and promotion of an automotive diagnostic service product to support the customer European dealer network.

Essex / Nuneaton

Joined the company as a Technical Illustrator and progressed through the organisation to the position of Project Manager prior to leaving the business.Reporting to the UK Operations Director I carried out the following activities:- • Financial responsibilities and reporting project status reports.• Accountability for monthly revenue recognition and profit and loss • Financial planning tracking.• Subject matter expert (SME) support for business development team.