An experienced operation and performance manager, with over 25 years managing departments, teams and individuals in legal services and associated businesses. Employed in legal services for over 30 years, in client facing and operational roles. Highly motivated, resolution focused with excellent attention to detail with an ability to adapt as required and proven track record of success in meeting and exceeding targets while driving quality and service delivery to clients and business links. Excellent record in mentoring and leadership resulting in colleagues achieving and exceeding their potential. Experienced in client relationship management resulting in being asked to join steering groups on several occasions, providing succinct, efficient, but still detailed reports and overviews. Extensive management experience resolving HR issues and retention challenges through strong leadership, mentoring, training and the creation, adoption and oversight of staff management and performance processes at team, department and firm level.Strong stakeholder management skills having operated at all levels from board down, both internally and with external suppliers and clients. Undertaken building of departments, call centres and services from initial planning to completion and ongoing management. Implementation of bespoke systems in respect of continuous improvement and changes in service requirements, from identification, planning, beta testing, through to management of full inception and delivery to end user. Experience of GDPR compliance and process design. Development and delivering of bespoke training both internally and externally.Experienced in pre- and post-litigation, through to the court of appeal and court of protection deputyship and trust management.