Simon Fraser Email & Phone Number

Warton, England, United Kingdom

• Outstanding performance in a customer focused, delivery recovery activity, completing tasks with excellent detail and relevant information.
• Awarded an Impact Award for my efforts and contributions to the activity
• Quick learner, managing my workload with minimum supervision, documenting the process accurately and continuing to take initiative to learn throughout my time in the business
• Demonstrated real appetite for challenge, being fully engaged and keen to add value and support the deliverables within the team, always exceeding in my objectives

Newton Mearns, Scotland, United Kingdom

• Engaged with upwards of 40 customers daily, assessed their concerns, used knowledge and resources to cater health-oriented solutions to deliver upbeat customer service
• Directly contributed toward achievements of personal and store KPIs such as sales, conversion, RFL sign-ups, AOV, and IPBs

Glasgow, Scotland, United Kingdom

• Provided excellent and personal customer service, fulfilling orders and cash handling with the till
• Operated deep fryers to prepare and present orders to business standards
• Utilised communication skills to collaborate with colleague in order to fulfil orders
• Problem solving skills applied to the creation of an order system that ensured customers were given their orders correctly and efficiently

Master Of Engineering - Meng, Aerospace, Aeronautical And Astronautical Engineering

Activities and Societies: Skydiving Society

Primary And Secondary Education

Achieved Secondary School Dux