Simon Galbraith Email & Phone Number

Release Lead for Salesforce platform

Wellington, Wellington Region, New Zealand

Wellington & Wairarapa, New Zealand

Roles and responsibilities included: -Plan and manage releases for ACC’s production systems; minimising risk to the operational systems running while upgrading; changing or implementing new featuresCreation of change orders and progression of these through to final approval state for myself and on behalf of othersPresentation of change orders at Technical Advisory Board (TAB) and Change Advisory Board (CAB) meetings with ample lead time to ensure approval prior to… Show more Roles and responsibilities included: -Plan and manage releases for ACC’s production systems; minimising risk to the operational systems running while upgrading; changing or implementing new featuresCreation of change orders and progression of these through to final approval state for myself and on behalf of othersPresentation of change orders at Technical Advisory Board (TAB) and Change Advisory Board (CAB) meetings with ample lead time to ensure approval prior to production implementationCreation and distribution of release documentation to both internal and external parties whilst highlighting all release steps and timings for implementationRelease calendar maintenance and distribution for future release planningWork with Agile Release Trains to embed and conduct ACC’s change and release processesWork with ARTs towards standard releases as part of ACC’s Continuous Delivery strategy Show less

Wellington & Wairarapa, New Zealand

Roles and responsibilities included: -Plan and manage releases for various customers' production systemsScheduling and broadcasting of future release dates into requested environmentsScheduling meetings and gathering the necessary support resources to complete all specified work within the expected time frame and to an exceptional standardCreation of change orders and progression of these through to final approval state for myself and on behalf of… Show more Roles and responsibilities included: -Plan and manage releases for various customers' production systemsScheduling and broadcasting of future release dates into requested environmentsScheduling meetings and gathering the necessary support resources to complete all specified work within the expected time frame and to an exceptional standardCreation of change orders and progression of these through to final approval state for myself and on behalf of othersPresentation of change orders at Technical Advisory Board (TAB) and Change Advisory Board (CAB) meetings with ample lead time to ensure approval prior to production implementationCreation and distribution of release documentation to both internal and external parties highlighting all release steps and timings for implementationCoordinate and lead a release into production and provide regular updates to all release participants as well as the key stakeholders throughout the deployment Show less

Wellington & Wairarapa, New Zealand

Roles and responsibilities included: -1st and 2nd level support for mobile provisioning of new and existing customersIncident management and resolutionDocumentation and repository management in relation to incident history which is created or updated for future reference of similar incidents and problemsEstablished relationships with third party vendors used to provide additional support and technical expertise where necessaryPoint of contact on behalf of… Show more Roles and responsibilities included: -1st and 2nd level support for mobile provisioning of new and existing customersIncident management and resolutionDocumentation and repository management in relation to incident history which is created or updated for future reference of similar incidents and problemsEstablished relationships with third party vendors used to provide additional support and technical expertise where necessaryPoint of contact on behalf of internal Service Provider Groups, Project Managers and Business Owners to third party vendors for change and support purposesReport generationRelease management and communications for minor application releases and updates; often liaising with global teams in different time zones to complete the specification to a very high standard Show less

Wellington, Wellington Region, New Zealand

Roles and responsibilities included: -Design, development, testing and implementation of minor work requests and enhancements to the applicationWorking closely with testing teams to identify and resolve any bugs found during developmentProject management meetings to relay progress on development and expected completion times on project milestonesCreation and updating of documentation for future reference regarding application design and support Diagnosis… Show more Roles and responsibilities included: -Design, development, testing and implementation of minor work requests and enhancements to the applicationWorking closely with testing teams to identify and resolve any bugs found during developmentProject management meetings to relay progress on development and expected completion times on project milestonesCreation and updating of documentation for future reference regarding application design and support Diagnosis and troubleshooting tasks to identify and remedy any issues or bugs discovered in the application as part of BAU supportPeer review and sign-off of co-workers' design and development documentationAdministrative roles to provision new users on applications and provide support during initial setup phase and learning period Show less