Operations Director
CurrentResponsible for the day to day operation of the business to ensure that the processes for the various teams deliver high quality results driven claims and customer service.Regularly liaising with Underwriters and Regulators to ensure best practice and good governance is maintained within the business.Working closely with PR and Social Media teams to protect brand reputation.Account management for high profile customers.Strategic development and delivery of products and schemes through extensive research into emerging markets and competitor analysis.Monthly board meetings to review P&L to ensure growth and sustainability through correct administration, training, change management and staff acquirement. Implementation and administration of new procedures to introduce new business generation through our Partner Support program.