Simon Ingram Email & Phone Number

Northampton, Northamptonshire, Gb

Selby, North Yorkshire, Gb

Northampton, Northamptonshire, Gb

Managed multiple projects for Staysure both operational and technical.Successfully delivered a large multi workstream project to implement Staysure Travel - a new Travel business and contact centre facility set-up in Coventry in 2015.

Founded in 1987, Blue Chip quickly established itself as a specialist in providing the highest quality of service and support of IBM® mid range systems. Now with multiple locations in the UK, Europe and with a software development division based in Sri Lanka, Blue Chip is the largest maintainer of IBM® mid range systems out side of IBM® itself. Blue Chip's founding principals of service excellence and value for money remain the corner stone of its appeal today.I was responsible for managing Data Centre and Disaster Recovery projects. I successfully managed a project to gain Blue Chip the PCI DSS v3 accreditation as a service provider and also managed the 1st phase of a large back-up and recovery project to conclusion.

Johannesburg, Bryanston, South Africa, Za

Merchants is part of the Dimension Data group and a leading customer contact solutions company with 25 years experience in delivering customer contact solutions to major blue chip clients. From Aug 2007 until Jan 2010 I was responsible for managing, designing and delivering contact centre projects and consultancy assignments for and in partnership with Merchants clients. As of February 2011 my responsibility is for managing IT related projects on behalf of Merchants IT Managed Services.

Us

RCI are a global timeshare exchange company owned by the Wyndham Worldwide group. Responsible for the implementation of new products and services into the RCI portfolio involving interaction with a wide variety of departments across the business.

Atlanta, Georgia, Us

TRX Europe are a US owned company that provided Contact Centre facilities for two of the largest online Travel companies in Europe – Expedia and Opodo. The position was a joint role as a Project Manager, IT Support Manager and Telephony specialist.

American Express Corporate Travel provides travel booking services to corporate clients including several large blue chip global companies.Project Manager Jul 2000 – Dec 2003Position was working for a European Re-Engineering team rolling out a programme to consolidate and convert traditional Business travel booking offices into Corporate Service Centres using the latest technology and standard call centre practices. Provided the link between Technology groups and the operations team ensuring the technology matched the business requirements and facilitating any implementations.Service Level Co-ordinator Oct 1998 – Jul 2000Administering Nortel Symposium ACD and related call recording and workforce systems.Supervisor Dec 1997 – Sep 1998Managed a team of 10 staff servicing the Granada/Forte account

Farnborough, Hampshire, Gb

Handled travel enquiries and booking for Hogg Robinson Corporate clients.

Set up from scratch and ran UK Holiday Shop as part of an initiative by the English Tourist Board

Lichfield, Staffordshire, Gb

Managed small travel shop within a Coventry Superstore

Managed a small travel shop in Northampton

Gb

Booked holidays and flights for the general public

Btec Travel & Tourism

'O' Levels