Simon J. Email & Phone Number

Colchester, England, Gb

Hemel Hempstead, United Kingdom

Responsibilities • Supporting the network environments for customers in a number of different sectors following ITIL best practice for change and incident management. These sectors include local and central government.• Delivering and supporting network infrastructure as part of project delivery and ongoing support. This includes working with clients to gather their requirements and ensure the end delivery matches or exceeds expectations.• Conducting regular security reviews on network elements, and support external accreditation testing activities• Mentoring junior and graduate engineers.Key Achievements• Working on the deployment of CUCM v.11 supporting a user base of over 2000 people and a 24x7 contact centre• Lead network engineer on a number of projects to integrate a local governments remote sites into their core network. These include the delivery of wireless and telephony capabilities alongside traditional LAN connectivity.• Datacentre design and build comprising of Cisco Nexus 3K switches and ASA firewalls to provide a resilient secure infrastructure for a central government client.

London, United Kingdom

Responsibilities • Produce design documents (HLD & LLD) for new product introduction, and network enhancements. This also included operational guides on how to carry out BAU activities. • Maintain lab facilities - ensure that installed equipment is fully operational, replicates the production network. Installing new hardware and cabling in accordance to standards and fully documented.• Define, execute and document tests on network designs; hardware and software• Respond as 3rd line support for fault escalations. Manage product and process issues through to resolution and deployment.• Support and integrate products into the network, ensuring training has been delivered prior to launch and network go-live• Acting as a mentor to colleagues within the fixed network teams and contributing to their ongoing development• Build and maintain 3rd party relationship for both project and business as usual activitiesKey Achievements• The design and migration of customers to a new converged MPLS core network from the C&W legacy core network. This allowed Vodafone to save over £250k per year in support costs alone.• Developed and integrated LNS hardware redundancy for IP-VPN DSL products. Reducing LNS utilisation by improving subscriber distribution and BGP pre-configuration design.• Delivery of Vodafone Broadband, this included:o Working with CPE vendors to deliver fully functional product for customer launcho Ensure network functionality to support product launcho Production and maintenance of documentation covering in-life support and development test planso Achieved 100% first time passes on CPE entered into the BT OpenReach MCT process testing against SIN498.• The introduction of dynamic line management (DLM) and tiered rate line profiles on the Ericsson MSANs.

London, United Kingdom

• Provided management and support to a dedicated team tasked with monitoring and maintaining the Cable & Wireless Access network, including core customer-facing components of the external infrastructure as well as internal servers and systems• Investigated and successfully resolved escalated voice and data faults with the primary focus on providing outstanding customer service • Utilised excellent technical and analytical capabilities to perform root cause analysis of a range of complex faults and issues

Ipswich, United Kingdom

• Provided 1st line support to customers reporting ADSL faults involving performing line tests to ensure integrity of connectivity and checking that any active alarms were not affecting the service• Acquired expert knowledge of the bespoke BT software used for performing detailed testing

Cambridge, United Kingdom

Hnc

High School

Education record