Simon Lu Email & Phone Number

Torrance, California, United States

-Manage warehouse organization and cleanliness-Manage inventory of spare parts and refurbished units with SKUVault-Developed an efficient RMA process to quickly go through vendor and direct customer returns, reduced turnaround time by 35%-Coordinate with international teams regarding hardware and firmware support-Get orders and warranty services shipped out with ShipStation-Manage daily sending and receiving of units-Build and adjust warehouse layout depending on the needs of the company at the time-Amazon FBA pallet preparation and building experience-Extensive use of pallet jacks when receiving containers full of units-Quarterly Inventory Reports-Daily Inventory transaction updates and reports-Building Technical Support department from the ground up-Train new employees-Quickly and properly repair customer's warranty claims that arrive daily-Assist other departments with tasks that involve product support-Help with troubleshooting and developing hardware solutions to upcoming products

City Of Industry, California, United States

-Built and trained a team of over 80 workers to build preconfigured PCs-Promoted top builders to do custom configured PCs and assisted Custom Build Leads with their training.-Taught inexperienced team members how to build a computer and encouraged individual growth-Guided team members through troubleshooting and taught patterns in diagnosing hardware issues-Performed pre-QC checks which consisted of cable management checks, checking if hardware was correct and installed properly.-Performed QC checks which includes installing Windows, drivers, stress testing, and software for lighting and accessories.-Worked alongside RMA to diagnose hardware issues or software issues-Followed RMA standard operating procedures to maintain workflow and prevent issues with inventory transfers-Performed quarterly inventory reports-Organized warehouse and its layout to efficiently grab components for customer builds-Managed team member schedules-Identified team member individual strengths and weaknesses and built the team around that to improve efficiency-Managed inventory of components and accessories-Provided a safe working environment in the warehouse-Streamlined workflow to increase efficiency

Arcadia, California, United States

-Brewed Tea-Made customer's beverages-Handled cash register-Did opening preparations-Did closing tasks-Optimized a workflow to decrease waiting time for customers