Simon Mcdowell Email & Phone Number

Belfast, Northern Ireland, United Kingdom

Managing the Motive SMP Business Unit- P&L Management- Product & Go To Market Strategy- Managing Professional Services, Product (R&D) and Maintenance Organisations

- Global Team Size of 200+- Responsible for R&D, Support, Services & PLM functions- P&L Ownership for Customer Care Product (SMP)- Drive improvement in processes & best practices- Resource & Capacity Planning- KPI Adherence

United Kingdom

- Responsible for Security, IoT, Device Management & Customer Care Project Delivery in Europe - Products/Services include E2E Security, Vulnerability Management, FW, DNS, Certificate & Access Management, HDM, IMPACT, SMP- Team Size 70+- Team includes Technical Project Managers, Architects & Engineers

United Kingdom

- Manage Global team of 30+ - Responsible for Deployment Services for Digital Experience Product Portfolio including HW, OS, DB & Application setup both onsite and cloud- Management of Technical Project Managers in MEA Region- Global Technical Project Manager Community Lead for Digital Experience Team (Project Process Definition, introduction of Agile approach)- Serviceability Initiative Lead for Digital Experience Team (setting strategy and creating processes to improve serviceability of portfolio)- Competency Initiative Lead for Digital Experience Team (running competency survey for team of 300+ people, creating competency plans)- Services & Support Interlock Initiative Lead for Digital Experience Team (define areas for efficiencies and joint working between both teams)

United Kingdom

- Management of Global New Product/Service Introduction Team for Digital Experience Product Portfolio - Define services for Products- New Product & Services Introduction- Resource & Capacity Planning- Define Delivery Competence Program for Global Delivery Organisations- Deliver continuous improvement in terms of customer satisfaction, project delivery and gross margin. - Support Sales team in Services estimations and pre-sales activities- Internal & External Training

Belfast

- Management of Global New Product/Service Introduction Team - Define services for IoT Products- New Product & Services Introduction- Resource & Capacity Planning- Define IoT Delivery Competence Program for Global Delivery Organisations- Deliver continuous improvement in terms of customer satisfaction, project delivery and gross margin. - Support Sales team in Services estimations and pre-sales activities- Internal & External Training- Manage Hosting Environment consisting of Applications & Databases.- Escalation point.

- Management of Global Support and Professional Services team- Deliver continuous improvement in terms of customer satisfaction, SLA compliance, project delivery and gross margin. - Prepare weekly and quarterly performance updates for CEO which fed into and supported the senior executive teams report to the investors.- Define and manage team KPIs.- Resource & Capacity Planning- Plan and run yearly team training conference- Support Sales team in bid reviews and M&S renewals.- M&S Contract negotiations.- Manage customer training program.- Manage Hosting & Managed Service customers.- Customer Escalation point.- Partner Management

- Management of Global Support Team responsible for providing 24 by 7 support.- Deliver continuous improvement in terms of customer satisfaction, SLA compliance and gross margin. - Prepare weekly and quarterly performance updates for CEO which fed into and supported the senior executive teams report to the investors.- Define and manage team KPIs.- Support Sales team in M&S renewals.- Project Management.- Manage Hosting & Managed Service customers.- Customer Escalation point.- Partner Management.

- Management of EMEA Support team- Deliver continuous improvement in terms of customer satisfaction, SLA compliance. - Prepare weekly and quarterly performance updates for Support Director which fed into and supported the senior executive teams report.- Manage team KPIs.- Support Sales team in M&S renewals.- Project Management.- Manage Hosting & Managed Service customers.- EMEA Customer Escalation point.

- Management of Staff across multiple regions - Management of Support helpdesk- Management of Support Team workload- Management of 24hr Support Rota- Management of Support Team Infrastructure- Team recruitment- Management Reporting (Internal and External)- Customer Satisfaction Surveys

Bsc, Business Administration & Computer Science

A'Levels, Computers, Maths & Physic