Simon Pickering Email & Phone Number

Developing and delivering projects, Co-ordinating all stages of the Business/Service Planning process and ensuring all Policies and Procedures are up to date and in line with all statutory and non-statutory requirements.

Lead in the planning, delivery and review of access to Housing Services for disabled people.Marketed and raised awareness of housing services for disabled people across all tenures including any planned changes to services.Engaged with disabled people and obtained feedback to inform priorities and recommendations for future work.

Monitor Strategic Housing Services' strategies and evaluate their effectiveness in meeting stated aims and objectives, outputs and outcomes. Developed a performance framework to assist Strategic Housing Services in keeping track of their performance on a range of projects and work programmes including the supply of more social housing and creating sustainable communities to live in.Produce monthly and quarterly reports on the housing market in Bolton in relation to supply and demand through a range of qualitative and quantitative analysis which helps influence strategic aims and requirements.

Successfully managed negotiations with the British Standards Institution to create a publicly available specification on websites and therefore setting a baseline standard of compliance for accessible websites within Great Britain.Led face-to-face networks on the Chip and Pin Programme, and on public transport which brought together various stakeholders such as transport operators, banks and building societies, major retailers, local authorities and disability organisations to deliver best practice for disabled people.Produced best practice guidance for businesses as diverse as employment agencies and retailers on how to provide an excellent service to disabled customers.All projects managed to budget.Delivered public speaking on disability issues to large diverse audiences including trade unions, architects volunteer groups transport operators.NOTE: In my last month at the DRC, I worked in the Conciliation Department, handling cases of potential disability discrimination in goods and services issues on behalf of disabled people which involved corresponding with the business concerned and resolving the situation.

Devised and delivered training to DRC Helpline advisers which enabled them to respond to email enquiries from businesses, employers and disabled individuals in a more customer-focussed manner and increased their ability to provide detailed advice on disability issues.Promoted change amongst businesses such as housing associations and retailers to effect change to policies and procedures in dealing with disabled people.Quality assured advice given via telephone, email and letter by DRC Helpline advisers to ensure consistent advice giving.

Managed and administered client relationship database, containing information on cases of disability discrimination, which needed to be referred to specific colleagues at various levels and departments within the organisation.Writing and presenting reports such as case synopsis, telephone attendance notes, directorate minutes and statistical reports for Casework Managers and other members of the Senior Management Team.Advised clients on the process for applying legal assistance via telephone, email and letter.Other employment details available upon request.