Simon Ramoshai🌈 Email & Phone Number

Johannesburg, Gp, Za

South Africa

City Of Johannesburg, Gauteng, South Africa

Project Planning and Coordination:• Develop a comprehensive project plan, outlining tasks, milestones, and timelines• Coordinate with stakeholders, ensuring alignment with project goals and objectives• Track progress, identify bottlenecks, and adjust plans as neededTeam Management:• Lead and manage the project team, assigning tasks and responsibilities• Foster effective collaboration among team members• Ensure that team members work cohesively toward project successRisk Management:• Identify potential risks and obstacles to project delivery• Implement risk mitigation strategies and contingency plansBudget and Resource Management:• Manage the project budget, ensuring efficient resource allocation• Optimize resource utilization while maintaining cost controlCommunication and Reporting:• Maintain clear communication channels with team members and stakeholders• Regularly report project status, milestones, and any deviations from the planQuality Assurance:• Uphold quality standards throughout the project lifecycle• Ensure that deliverables meet or exceed client expectationsTeam Development and Support:• Assist in onboarding and training new team members• Create a positive work environment that encourages growth and learning

City Of Johannesburg, Gauteng, South Africa

Planning:• Define the scope of the project in collaboration with senior management• Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project• Develop a schedule for project completion that effectively allocates the resources to the activities• Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required• Determine the objectives and measures upon which the project will be evaluated at its completion• Execute the project according to the project plan• Develop forms and records to document project activitiesMonitoring:• Monitor the progress of the project and adjust as necessary to ensure the successful completion of the project• Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project• Monitor cash flow projections and report actual cash flow and variance to senior management on a regular basis (monthly/bimonthly)Project Delivery:• Establish the scope of the project, refine the objectives, and define the course of action required to attain the project objectives.• Ensure that the project includes all the work required to complete the project successfully as per project lifecycle.• Effectively allocate available resources, determine where additional resources will be required, delegate tasks according to roles.• Identify and manage project dependencies.• Adhere to Project Governance requirements.• Proactively manage changes in project scope, ensure that any change to project scope is documented and approved.• Analyze and interpret project information for dashboard and take corrective action accordingly.Financial Management:• Determine the resources (time, money, equipment, etc) required to complete the project• Ensure the project is managed to the agreed budget as defined as part of the initial scoping phase

City Of Johannesburg, Gauteng, South Africa

Manage Projects:• Manage the execution of projects• Adhere to project communication strategy• Adhere to program budgets• Ensure adherence to agreed project management methodologyCustomer Service:• Provide feedback regarding project status • Handle and resolve escalations via logical thought process and escalate internally to placate escalated situationsSupplier Relationships:• Build and maintain effective relationships with suppliers• Escalate to C-Level and drive for outcomes as requiredInternal Co-ordination:• Identify, manage, and communicate project risks, issues, and overall project progress to Head of Projects• Attend and contribute to project management meetings within Project departmentManagement reporting:• Maintain accuracy of Jeopardy list• Comprehensive risk, supplier reports to Supply chain• Update client trackers

City Of Johannesburg, Gauteng, South Africa

• Answers phones and emails, schedules, confirms appointments, and inputs customer data into company systems• Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments• Manages department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel• Maintains customer confidence and protects operations by keeping information confidential• Keeps equipment operational by following manufacturer instructions and established procedures• Secures information by completing database backups• Provides historical reference by utilizing filing and retrieval systems• Contributes to team effort by accomplishing related results as needed

City Of Johannesburg, Gauteng, South Africa

• Assisting customers with upgrades, migrations, and adding VAS to their packages• Assisting customers using MORPHEUS, ICAP & EPIX• Assist customers with loading SRs for any queries related to other departments• Respond to customer queries and address service complaints in a timely manner• Work with Retentions Team Leader in implementing sales drive• Track contracts that are soon to be expired and contact clients for upgrades• Analyse customer feedback and provide better service• Build positive working relationships with customers for repeat businesses• Explain to customers about new products and benefits• Make sales calls to existing and new customers for business growth• Perform customer negotiations and reach fair conclusion• Perform various clerical tasks as needed• Attending sales meetings to better targets

Postgraduate Diploma, Project Management

Bachelors, Public Administration