Simon Ramoshai🌈 Email & Phone Number

Johannesburg, GP, ZA

South Africa

City Of Johannesburg, Gauteng, South Africa

• Project Planning and Coordination:
• Develop a comprehensive project plan, outlining tasks, milestones, and timelines
• Coordinate with stakeholders, ensuring alignment with project goals and objectives
• Track progress, identify bottlenecks, and adjust plans as neededTeam Management:
• Lead and manage the project team, assigning tasks and responsibilities
• Foster effective collaboration among team members

City Of Johannesburg, Gauteng, South Africa

• Planning:
• Define the scope of the project in collaboration with senior management
• Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
• Develop a schedule for project completion that effectively allocates the resources to the activities
• Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required
• Determine the objectives and measures upon which the project will be evaluated at its completion

City Of Johannesburg, Gauteng, South Africa

• Manage Projects:
• Manage the execution of projects
• Adhere to project communication strategy
• Adhere to program budgets
• Ensure adherence to agreed project management methodologyCustomer Service:
• Provide feedback regarding project status

City Of Johannesburg, Gauteng, South Africa

• Answers phones and emails, schedules, confirms appointments, and inputs customer data into company systems
• Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments
• Manages department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel
• Maintains customer confidence and protects operations by keeping information confidential
• Keeps equipment operational by following manufacturer instructions and established procedures
• Secures information by completing database backups

City Of Johannesburg, Gauteng, South Africa

• Assisting customers with upgrades, migrations, and adding VAS to their packages
• Assisting customers using MORPHEUS, ICAP & EPIX
• Assist customers with loading SRs for any queries related to other departments
• Respond to customer queries and address service complaints in a timely manner
• Work with Retentions Team Leader in implementing sales drive
• Track contracts that are soon to be expired and contact clients for upgrades

Postgraduate Diploma, Project Management

Bachelors, Public Administration