Within the COO Office of the Global Infrastructure function ($1Bn+) aiding infrastructure cost transparency and proposing cost saving opportunities to HSBC Business Lines.

Best practice consulting in IT Financial Management (ITFM) / Technology Business Management (TBM), using tailored software solutions to enable IT Leaders to ensure their IT services are cost effective and transparent to the customer. Includes banking opportunities below.

As a Recognised TBM Analyst (RTBMA) I worked in the Office of the CIO on a forensic review of NatWest Markets global technology cost base, using Apptio to model datacentre and vendor optimisation opportunities, aiding the business to reduce costs.

Worked within the COO Office of the Global Infrastructure function ($1Bn+) to improve infrastructure cost transparency and opportunities for cost savings to HSBCs Business Lines (including a period of time working specifically for the Retail & Wealth business)

Responsible for the transformation of the Service Delivery and Infrastructure functions globally, leading teams across UK, India, US, and Australia, plus vendor services.Migration from a Branch centric IT model to standardised desktop and infrastructure environments across the Group, as a platform to support the company’s highly acquisitive nature. Led the move to co-lo datacentres and use of managed service providers for Cloud based mail services, Datacentre operations, and global… Show more Responsible for the transformation of the Service Delivery and Infrastructure functions globally, leading teams across UK, India, US, and Australia, plus vendor services.Migration from a Branch centric IT model to standardised desktop and infrastructure environments across the Group, as a platform to support the company’s highly acquisitive nature. Led the move to co-lo datacentres and use of managed service providers for Cloud based mail services, Datacentre operations, and global network operations.Implementation of ITIL models (Incident, Change, Request, Problem, Config) using the ServiceNow toolset. Show less

Transitional role with responsibility for the development and support of front and back office applications used in London and New York, and also for incident support of Australian based applications during the UK/US workday.

Responsible for all areas of Service Delivery & Infrastructure including Help Desk, Dealing Room support, Server, Storage, Market Data feeds, and Communications infrastructure support. Also for a small Technology Procurement & Finance function.Leadership of UK/USA team members, on-site BT engineers and third parties, and relationship manager for IT services provided by Clydesdale Bank.

Responsible for three Infrastructure teams comprising 50 technical staff in 2 locations - Platform Support – 24 x 7 support of Windows and Sun Solaris/Linux servers.- Platform Design – Design of the globally standardised Windows server, Solaris, Linux and Citrix desktop environments.- Platform Engineering – Build and implementation of new server based solutions, including automated server builds, and software packaging.

Leadership of 3 functionsArchitecture & Design - Responsible for driving forward distributed computing technologies.Integration - 3rd level SOE support, and management of all Windows based software deployment. Logistics & Asset Management - Vendor management, PC model selection, plus software license negotiation and management. Responsible for research and development across the Intel Server, e-mail, Instant Messaging, Collaboration, and Desktop environments, and ownership of… Show more Leadership of 3 functionsArchitecture & Design - Responsible for driving forward distributed computing technologies.Integration - 3rd level SOE support, and management of all Windows based software deployment. Logistics & Asset Management - Vendor management, PC model selection, plus software license negotiation and management. Responsible for research and development across the Intel Server, e-mail, Instant Messaging, Collaboration, and Desktop environments, and ownership of relationships with Microsoft, Dell, and Compaq. Show less

Led the development of a global common desktop/server/directory services environment, managing the implementation across the initial 4,000 PC’s in 22 locations.

Management of the Desktop, Help Desk and PC Logistics services with responsibility for 2,000 PC devices, including research and implementation of new desktop technologies.