Personal Banker
Current►Working within a fast paced customer focused environment, making sure to always put the customer at the forefront of everything I do.►Team work is essential to organise daily routines in order to maintain business service levels. ►Using problem solving skills to assist customers who have had difficulties with a service of Santanders.►Resolving customers complaints to the highest of standards while putting the customers needs first. ►Organise and plan daily diaries to ensure needed positions are filled during the working day and all mandatory risk checks are completed within timescales.►Proof reading and error checking colleagues applications to ensure all mandatory information is correctly captured. Making sure all risk aspects have been completed. ►Arranging and carrying out meetings with customers on a face to face basis to find, meet and exceed any current and future needs for the relevant products or services.►Completing daily housekeeping for the branches ATM machines to maintain usage for customers. ►Using time management to make sure all interviews, paperwork and required tests are completed within agreed timescale. ►Follow all regulations set by FCA regulators and PRA to provide customers with all the product and service information and paperwork required.
