Simon Shaw Email & Phone Number

Edinburgh, Scotland, Gb

Edinburgh, Scotland, United Kingdom

Edinburgh, United Kingdom

Edinburgh, United Kingdom

• Working in an agile project and programme environment• Creating insights to allow management to take decisive action.• Providing commentary and strategic recommendations to improve the way we work as a change function.Major pieces of work:• Analysed incentives to boost self service and mobile usage, creating a full infographic strategy for Marketing.• Summarised total paper saving across the bank into a visual, driving adoption of paper saving initiatives.• Created a program amalgamating all failed account openings into one place, allowing staff to quickly respond to customers.• Created a resource tracking tool which predicts resource patterns and creates a demand summary for management.• Analysis of a £48m portfolio and mapping value over the year to outcomes, driving deeper insight into programme benefits timeline and enabling more insightful decisions at senior management level.

Edinburgh, United Kingdom

• Managed stakeholder and supplier relationships.• Planned and delivered training and comms to customers and staff.• Used a range of tools to analyse project performance data (Oracle PlanView, Business Objects and Microsoft Project).• Developed Microsoft Excel skills to expert level.Major pieces of work:• Worked with BT to help integrate new anti-impersonation software into the banks systems.• Worked with Property as strategic liaison to maximise effective use of space and agree lease renewals / negotiations.• Used CACI InSite software to map branch refurbishments and mobile bank routes.• Helped Strategy to implement new branch layouts and self service technology for customers and staff.

Harrogate

• Managed systems and hardware for a floor of 300 staff.• Provided management information relating to bank systems.• Dealt with external suppliers, billing and managed office logistics.• Office and system incident management.• Continuous improvement management for data handling and overall centre processes.

Harrogate, United Kingdom

• Customer service (Ranging from system usage and outages to large scale fraud and compensation claims).• Tracing and recovering foreign payments.• Tracking, analysing and reporting complaints data.• Regulatory compliance with FSA reporting (now FCS & PRA).

Harrogate, United Kingdom

• Customer service.• Handling online Banking technical issues (Personal and Business).• Advising on foreign payments.• Advising on UK expedited payments.• Assisitng with general account enquiries.• Liaising with business relationship managers and the branch network to distribute advice and assistance.

Btec Nd, Sports Science - Outdoor Education, Pass

Btec Nd, Sports Science - Outdoor Education