Simon Smith Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

St Marys, South Australia, Australia

- Training of new APS6 Senior planners, quality checking work and coaching support.- I am also the Subject Matter Expert for Business Systems and Legislative Decision Making. - Meeting with participants to develop their NDIS plan and applying the Legislation to determine the level of funding that meets the relevant sections of the NDIS Act 2013.

Adelaide, Australia

- Handling of complaints forwarded from the SA quality team and completing unscheduled reviews when required.- Assess applications for unscheduled reviews, requests for assistive technology, complex home modifications and additional funding for supports. - Explaining to participants and families when we would not fund a requested support and why a request did not meet the relevant sections of the NDIS Act, Operational guidelines etc.- Assess access request applications to determine if a participant meets the early intervention or disability requirements to access the National Disability Insurance Scheme.- Provide the NAT team coaching support on whether a family’s immigration status allows them to access the NDIA.- Provide support to both the Planner and the Local Area Coordinators in their efforts to ensure that a participant is well informed about the planning process and has access to information required to enable them to exercise their desired level of choice and control.- Assume responsibility as the key contact person for participants, their families and providers.- Prepare participate plans and post to their participants’ families within the required time frame.- Work closely with agency planners to identify and facilitate access to support options.- Provide training to new staff such as Business Support Officers and Plan Support Coordinators as required.- Work with the Local Area Coordinator to support participants in various tasks including sourcing appropriate initial information on how the NDIS works and in implementing their plan as requested.- Research support options available in the local area appropriate to a participants goals and provide reports for the planner including visiting provider facilities

Adelaide, Australia

- Assess a minimum of 15 allocated cases per week, pro-rata in accordance with the risk tier model.- Write clear, concise and accurate case notes and request all required documentation at assessment. - Manage caseload effectively in accordance with the risk tier flowchart model.- Manage all client correspondence including telephone, letters and emails within service standards listed in the - Client Service Charter (7 working days for written correspondence).- Record all received documentation in case notes, checklists and save paper documents in files and electronic documents in TRIM.- Reassess cases within 7 days of receiving documents and take relevant action (further request, decision, extensions in compelling or compassionate circumstances) unless the client indicates further documents are to follow.- Follow-up on cases when timeframes for document provision is close to expiry or has expired and take relevant action (decision, extensions in compelling or compassionate circumstances).- Record all communication such as letters, email, phone in case notes and save paper communication in files and electronic communication in TRIM.- Record aliases, family members, contact details, authorised recipients, migration agents, travel documents in departmental systems.- Add additional applicants/allocated cases, ensuring that you are satisfied with identity and child custody.- Merge client records when multiple records exist.- Create Health Assessment Permission requests and coordinate health issues with relevant areas- Check risk flags such as CMAL, safeguards, SRS, WMD and other PlCs.- Refer any adverse information/integrity/character/health concerns to the relevant sections (MIOLS/OI/NAA - T-SA/investigations/overseas posts/external agencies) for checking.- Request and record relevant information for SRS and WMD requests and supply additional information as required.- Escalate complex or sensitive cases with the Manager.

- Assessed workers compensation applications from high risk/long-term injury cases by applying relevant legislation.- Initiated and maintained contact with a diverse range of stakeholders such as workers, employers, solicitors and health professionals to achieve accurate determinations and successful return to work. - Requested medical records and referred clients for independent medical examinations.- Developed and issued Rehabilitation Programs and Rehabilitation and Return to Work Plans.- Approved or rejected applications for funding on the basis of a review of all information.- Successfully exercised sound judgement when assessing all aspects of liability and recovery within relevant legislative frameworks including WorkCover, SA Guidelines and company policy.- Successfully achieved case closure and in achieving sustainable return to work by injured clients.- Quickly applied a knowledge of complex legislative frameworks and the Employers Mutual Case Management Model.

- Provided advice and information to employers and employees in regards to their obligations and rights under the - then current workplace legislative framework and the Fairness Test obligations.- Conducted initial assessments of employee entitlements to determine whether compensation was owed under appropriate awards for Australian Workplace Agreements.- Developed and applied comprehensive and up-to-date knowledge of the Workplace Relations Act 1996 and - related regulations, policies and standards.- Provided assistance to complainants with general enquiries related to Workplace Ombudsman claims.- Developed and implemented investigation plans for Fairness Test investigations.- Demonstrated resilience, well-developed conflict resolution skills and a calm and composed demeanour when handling challenging telephone enquiries.- Successfully identified, analysed and synthesised research data from a variety of sources such as awards, agreements and legislation to reach appropriate determinations.

Supervisory & Management

Private Pilots License - Commercial Pilots License

Commercial Pilots License (Aeroplanes)

Private Pilot License, Aircraft Pilot (Private)

Pilot

Client Contact Service Program - Inbound & Outbound Telephone

Certificate In Close Protection

Security, Safety & Loss Prevention

Close Protection & Security Management Diploma