Simon Wallis Email & Phone Number

Milton Keynes, United Kingdom

Technical Consultant (Aug 2015 - ) Technical lead on projects for medium to large companies, working with internal or external teams to deploy complex solutions3rd line support (Sep 2013 - Jul 2015 ) dealing with escalations from the service deskOn-site client visits for one-off support or new customer site audits2nd line support (Sep 2012 - Aug 2013).

Raising tickets on calls into the department from multiple clientsUser account management on Active DirectoryHardware builds and software installationOn-site visits for hardware installations

Managed the Chrysler UK warranty team.Managing a warranty budget of 7 figures, have introduced better controls to control spend and reduce warranty waste.Includes dealer audit responsibilities including desktop and on-site consulting and compliance audits. Training of dealer staff on correct warranty polices and procedures. Working with the field managers.

Preparing and presenting monthly warranty spend and technical issues and quality reports to senior management and to the factory teams in Auburn Hills. Working with the factory teams to issue solutions to vehicle issues and reducing warranty spend.Setting and reviewing individual, team and department objectives.Organising and hosting bi-yearly technical.

Part of a team supplying technical support to the UK Mercedes-Benz and Smart dealer network from both the office and on-site dealer visits.Specialised in the CL & S-Class (215/220) models but supported all models. Produced and analysed monthly reports on the vehicles models I was responsible for, reporting to internal departments and to the factory in.

Carried out development work on vehicle occupant safety systems, which included body block and head form tests to ECE R12 standards, including VCA witness tests. Full vehicle crash tests to ECE and NCAP standards. Air bag sensor tuning tests. Air bag and seatbelt deployment tests in different environmental conditions.Completed technical reports and.

Independent Porsche Service & Repair and Race Preparation SpecialistI managed and worked in a small workshop. I was primarily involved with resolving vehicle technical problems and liaising with customers either in the workshop or over the telephone.I worked on all models of Porsche from 1965 911 – 1995 993 including rare (911 GT2, 911R) and race models.

Education record

Education record