Simon Whitehead Email & Phone Number

Stevenage, England, United Kingdom

Stevenage, England, United Kingdom

Sole responsibility for two global automotive customers. Handling customer supply needs via EDI and manual forecast and Adhoc requests. • Loading and releasing customer forecasts via EDI and manual upload in SAP.• Identifying customer shortfalls and over shipments.• Liaising with customers and suppliers to obtain order requirements.• Negotiate pricing with suppliers.• Loading project and Adhoc orders in SAP.• Responsible for monitoring credit and debt terms and historic… Show more Sole responsibility for two global automotive customers. Handling customer supply needs via EDI and manual forecast and Adhoc requests. • Loading and releasing customer forecasts via EDI and manual upload in SAP.• Identifying customer shortfalls and over shipments.• Liaising with customers and suppliers to obtain order requirements.• Negotiate pricing with suppliers.• Loading project and Adhoc orders in SAP.• Responsible for monitoring credit and debt terms and historic debt.• Liaising with finance to deal with customer complaints, faulty goods, credit and debit requests.• Attend supply chain meetings with Asset and Account managers to review weekly forecast demand and address issues.• Discuss and suggest corrective actions to be taken.• Directly reporting into supply Chain Operations Manager.• Liaising with manufacturers and customers regarding return and analysis of defective parts/materials• Monthly meetings with other Supply Chain Programs & Services Manager to discuss business updates and share best practice.• Working to strict daily and weekly deadlines• Consignment stock reconciliation• Responsible for updating and maintaining customer master files• Creating customer delivery schedule reports• Intercompany ordering Show less

Meeting customers waste management requirements by providing the most appropriate recommendations and solutions. Building excellent relationships with suppliers.• Responsibility for allocating work from inbox and invoicing to team members. • Raising and closing orders to month end and year end deadlines.• Working as part of a team to meet agreed SLA targets.• Communicating with various stakeholders including, Suppliers, Customers and Account Managers.• Problem solving, for… Show more Meeting customers waste management requirements by providing the most appropriate recommendations and solutions. Building excellent relationships with suppliers.• Responsibility for allocating work from inbox and invoicing to team members. • Raising and closing orders to month end and year end deadlines.• Working as part of a team to meet agreed SLA targets.• Communicating with various stakeholders including, Suppliers, Customers and Account Managers.• Problem solving, for example; Missed collections and waste management requirements. • Managing own work load, including chasing suppliers and clients.• Working to strict Waste Management compliance and legal obligations.• Good Knowledge of internal systems i.e. WR1, Maximo, Vison FM, Miworld and various supplier portals.• Liaising with internal departments including other help desks, compliance, supply chain and accounts payable.• Resolving accounts queries within agreed SLAs.• Negotiating with suppliers and reviewing the quotes to get the most appropriate service for the customer• Adhering to industry/internal compliance by speaking to supplies to obtain appropriate waste transfer notes and disposal permits. Show less

Bristol, United Kingdom

Managing a team of Partners dealing with vulnerable customers experiencing financial difficulties. • Responsible for ensuring the team meet targets relating to customer experience, complaints and KPI’s.• Complaint monitoring & handling including telecommunication with the customer.• Providing the best outcome for the customer whilst adhering to company procedures.• Providing appropriate solutions to vulnerable customers.• Responsible for providing SLA reports & Call… Show more Managing a team of Partners dealing with vulnerable customers experiencing financial difficulties. • Responsible for ensuring the team meet targets relating to customer experience, complaints and KPI’s.• Complaint monitoring & handling including telecommunication with the customer.• Providing the best outcome for the customer whilst adhering to company procedures.• Providing appropriate solutions to vulnerable customers.• Responsible for providing SLA reports & Call statistics to Senior Management using in-house data systems.• Responsible for One-to-one’s, Coaching and quality monitoring. Show less

Bristol, United Kingdom

Managing a team of twenty customer service associates for the FCA consumer helpline. The FCA consumer helpline is a point of contact for consumers who have regulatory queries and complaints regarding financial products, services and financial institutions.• Extensive knowledge of financial rules and regulations, products and services (COBS,ICOBS,MCOBS,BCOBS,PRIN CONC (Consumer Credit) & TCF)• Conducting quality monitoring levelling sessions with FCA client.• Responsible for… Show more Managing a team of twenty customer service associates for the FCA consumer helpline. The FCA consumer helpline is a point of contact for consumers who have regulatory queries and complaints regarding financial products, services and financial institutions.• Extensive knowledge of financial rules and regulations, products and services (COBS,ICOBS,MCOBS,BCOBS,PRIN CONC (Consumer Credit) & TCF)• Conducting quality monitoring levelling sessions with FCA client.• Responsible for associates learning and development including monitoring quality targets, KPI’s, delivering feedback via bi-monthly one to ones and half yearly appraisals.• Responsible for meeting client SLA targets including reporting, attending client review meetings on site and at client head office in Canary Wharf.• Direct responsibility and accountable for the cost against revenue reporting to the Call Centre Manager.• Conduct weekly monitoring and coaching sessions.• Conducting formal disciplinary and probation review meetings.• Implementation of Personal Development Plans and weekly review meetings.• Conducting Interviews - competency and role-play exercises.• Responsible for completing company contribution reports and Service level summary reports which enables the call centre manager to provide business update.• Direct report for a Project Team Leader and three Quality Champions. Show less

Bristol, United Kingdom

• Deputising for call centre manager, monitoring real time call volumes, planning where and when appropriate extra resources were required.• Responsible for overall broker department of approximately 25 associates• Deputising for team manager responsible for a broker post team of 8• Responsible for daily work allocation to appropriate scheme handlers• Monitoring team and department workflow and statistics• Point of referral for complex schemes queries• Responsible for… Show more • Deputising for call centre manager, monitoring real time call volumes, planning where and when appropriate extra resources were required.• Responsible for overall broker department of approximately 25 associates• Deputising for team manager responsible for a broker post team of 8• Responsible for daily work allocation to appropriate scheme handlers• Monitoring team and department workflow and statistics• Point of referral for complex schemes queries• Responsible for end of month broker post balance reports• Liaising with other team managers to improve broker contact points• Responsible for broker support daily post targets• Assisting with resolving problems between brokers and broker developers Show less