Knowledge Transfer Initiatives: Designed and implemented processes to facilitate the systematic sharing of institutional knowledge, ensuring the smooth onboarding of new employees and the retention of critical information.HR Transformation Projects: Actively contributed to organizational transformation projects aimed at improving operational efficiency, including re-designing workflows and HR processes to support company growth and innovation.Conducted new hire orientation and ensured smooth onboarding experiences for all new employees.Maintained employee records, ensuring compliance with local labor laws and company policies.Ensured compliance with health and safety regulations, conducting regular audits and implementing necessary workplace improvements.Other recurrent tasks:• Employee Data Management: Managing and maintaining accurate employee records in HR systems, ensuring compliance with data protection regulations.• Payroll Support: Assisting with payroll processes by ensuring accurate employee data input and addressing payroll-related inquiries.• Onboarding & Offboarding: Coordinating the onboarding process for new hires, including document verification and system setup, and managing the offboarding process for departing employees.• HR System Administration: Supporting HR systems such as SAP, Workday, Benefit platform, Medical provider platform• Policy Implementation: Supporting the communication and implementation of HR policies and procedures across the organization.• Employee Support: Serving as the first point of contact for HR-related inquiries from employees, providing guidance on HR policies, processes, and benefits.• Process Improvement: Identifying opportunities to streamline HR processes and enhance efficiency, participating in continuous improvement initiatives.• Compliance & Audits: Assisting with compliance tasks, such as verifying documentation for legal requirements, and supporting internal and external HR audits.

Implement the client's solution using the Blue Print and the ADP's procedures and systems (J+ - OneService tool), CRM, DBHawkDesign and document the client's solution including their businesses requirements and specifications related to the italian legislationWork to identify and solve any gaps between client requirements and ADP eTime and collaborate with other teams involved in the process: payroll, analytics, technical departments and customer servicePerform training delivery when required, update training manualsSupport clients through User Acceptance fase, Paralell Testing and Go Live periodEnsure that the implementation of the solution is made on time and accurately as per project deadlines indicated by the Project ManagerParticipate in Implementation Team forums, Kick off and Handover meetings providing status updates and early warning about any issues that may occur

Execute transactionsAudit between Data entry system (es: Workday, SNOW, T&Asystem) and Payroll filesAudit between HR input files and Payroll provider output files (es:payslips)Audit HRBPs and EEs data entry for accuracy and make requiredcorrectionsRespond to various requests for information, as needed. Escalateto supervisor as appropriateFile, archive and retrieve documents (paper-based and electronic)using filing standardsAnalyze the process, the gaps and make suggestions forimprovement to the clientAct as a SPOC for the client and other stakeholders involved inthe processParticipate in calls with the client and stakeholders and provide todirect supervisor the MoMAssist in audit preparation and proceedings for both internal andexternal auditorsFollow established policies, procedures and methods.Business Excellence Focal Collect all the necessary inputs (using reports extracted from thesystem or received from the SDL) for the Visual ManagementpresentationExport the data in the most appropriate format in order to fit inthe X2O toolParticipate to the BE forum and other meetings with the BE Focallead and inform the team about the last updatesAct as a presenter, together with the SDL/TL during theassessments organized periodically

Supporting the day by day operations of the end user (local HR department, stakeholders and employees )Performing HTR activities including Global AssignmentsManage critical complaintsProviding support in using application functionalitiesMonitoring the requests, follow up customer problems wherenecessary, especially for most critical problems;Create and update FAQs in collaboration with the team;Develops and maintains knowledge of customer and customerspecific business environmentPerform QC for new team membersParticipate in meeting calls with the global team and clientIdentify process gaps and propose improvements to the manager and clientRequest client sign off , ensure that team members are aware by the changes and make the necessary updates in procedures

Conducts interviews in Italian language (outbound calls)