Simon Carter Email & Phone Number

Valencia, Valencian Community, Spain

Valencia, Valencian Community, Spain

Supporting internal and external users of company's bespoke software suite and performing system administration tasks

Providing private English grammar and conversation classes for adults at intermediate level. Planning of lessons and syllabus, preparation and presentation of materials.

El Algar, Murcia, Spain

Oxford Academy has schools in El Algar and La Unión providing language classes and school support to the Campo de Cartagena and Mar Menor areas of Murcia, Spain.Working as a teacher providing English classes to children of all ages and levels. Responsible for preparing and presenting all classes, classroom management, communicating with parents and assessment of students in all areas.

Providing private English classes for individuals and small groups of adults at intermediate and advanced levels. Planning of lessons and syllabus, preparation and presentation of class material.

London, United Kingdom

Working within a team of four providing third line support, managing and maintaining the computer systems at the Kensington head office and other sites around the UK. • Managing various storage solutions, including a HP 3PAR SAN• Administering VMware servers and provisioning VMs• Managing EMC Networker and Veeam backups• Data centre maintenance• Deployment of windows updates across the business• Active directory, DNS, DHCP and group policy management• Maintaining documentation• Simplifying tasks using VB/powershell/batch file scripts• Build and deployment of new servers, both physical and virtualDuring this role, the team performed several major projects, including email migrations of acquired companies and a major refit of the data centre which involved decommissioning of old servers, installing 3PAR storage, HP blade system, and new power and cooling, enabling the server room to shrink from twelve racks of servers and storage to four.

London, United Kingdom

Working within a small technical team, based in Central London, supporting 100 users and maintaining the Windows/Mac/Linux computer network including servers and VMware infrastructure. Regular visits to the Greater London and European facilities when required. The team is responsible for serving the needs of the business for all IT and AV technologies and recommending new solutions. • Administration and support of 100 user PC/OS X/Linux network.• Acting as the first point of contact for all IT and technical queries. • Providing technical support to in house employees through a ticket system (Jira) and via telephone/email. • Maintaining TCP/IP network environment, with experience in DHCP, DNS and Ethernet. • Installing, maintaining and upgrading Windows desktop and server (2003 and 2008 R2) operating systems.• Configuring and managing weekly backup & restore procedures.• Responsible for maintaining server hardware, VMware environment, data storage (SAN/NAS/Infortrend).• Monitoring systems using PRTG.• Resolving hardware, software and end user problems. Installation, configuration and re-imaging of Blackberry/iPhone.• Maintaining user account information including user rights, security and user groups with Active Directory.• Enabling Security policies for end users including USB and optical drive blocking, Wifi and Bluetooth blocking for data theft protection using Symantec Endpoint. • Installation and support of VOIP telephone system AVAYA, plus entry card and cctv systems. • Experience of training and mentoring junior and new staff• Ensuring that support tickets are logged and handled effectively and efficiently.• Updating support documentation.• Obtaining quotes for supply of goods and services from suppliers.• Obtained two “Stella Awards” for providing outstanding customer service (to staff and clients).

London, United Kingdom

Initially joined Electric Switch as a Junior Unix Administrator but the role quickly developed into the Project Systems Engineer as the technologies being used within the company changed to using more Windows hardware.• Administration and support of 50 user PC/Unix network.• Completion of DVD builds including subtitle processing, data encryption and verification and report generation.• Management of internal and external company transmissions via mechanisms, including Aspera, Signiant, FTP, Media Exchange, and WAM!NET.• Creation of CD, DVD and Blu-ray media and DLT shipping masters.• Asset archive and restores to LTO tape and rotating backup of essential systems and storage.• Maintain Aspera, FTP, Signiant and Media Exchange servers.

Portsmouth, United Kingdom

Easy Networks provides connectivity solutions, designing and implementing network installations for SMEs and large corporations. Role involved installation of computer and telephone networks in schools, colleges, offices, factories and on building sites. Duties included installation of cat 5e and fibre optic cables, hubs, routers and cabinets, and fault finding, problem solving and testing of all completed works.

United Kingdom

GPT, who later became Marconi Communications, were a telecoms company who were world leaders in many areas, notably synchronous digital hierarchy technology. I was sponsored by them to attend college to obtain an HND along with further specialist training in order to prepare me as a field support engineer. Performed assembly, installation & commissioning of telephone exchanges & peripheral computer systems at sites around the UK. Responsible for managing the work of contractors on-site at new installations including running and terminating cabling, interpreting system and building diagrams, facilitating delivery of equipment to the correct location using forklifts, hoists, winches, etc.Connected systems were PC & SUN-based units built to specification. Role involved installation and configuration of operating system, custom in-house software & external devices including printers, modems and tape drives. Completed three in-house Unix courses and one Sun Solaris course to gain skills needed for the work.I was later seconded into the customer support department to provide support for two products distributed across the country. Role involved telephone & email support for customer issues, and integration of new software builds & fixes. Updates and fixes were implemented remotely when possible or I would travel to the site to perform the update. Assisting the developers to resolve more complex issues.

Foundation Degree, Information Technology, Distinction

Hnd, Engineering (Electronics And Communications)