Simon Dodwell Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Temporary role processing orders and handling telephone queries before travelling New Zealand and Australia.

Liverpool And Manchester

The scope of this this role encompassed a wide range of business development and marketing activities for the health business group. Working with the wider business services and insurance groups I reported to a senior partner within the health business group and had day-to-day management of the business development assistant. Responsibilities included:Creating marketing campaigns and defining key performance indicators to assess return of investment.Creating marketing collateral ranging from electronic direct marketing (EDM) communications (event and market briefing) and printed documents, including client specific capability documents.Managing and monitoring bid and tender opportunities through new and existing portals in conjunction with the central bids manager.Working with central marketing team to manage SEO keywords. Updating lawyer profiles on firm's website via CMS.Submitting copy for Legal 500 and Chambers and Partners directories. Collating and reporting business intelligence via internal and external sources.Reporting and analysing the end user engagement of electronic communications (events and marketing briefing).Copywriting and copy checking.Organising external, internal client events and trade shows.Coordinating social media presence on LinkedIn and Twitter. Analysing and reporting on competitor business development and marketing activities. Managing the departmental marketing budget spend.Maintaining and improving the data in the CRM system resulting in increased engagements through specific targeted communications.Managing the business development assistant.

Liverpool, United Kingdom

The scope of this role required me to support the CRM Manager in the on-going implementation and development of a global CRM system (LexisNexis InterAction). I was primarily responsible for end user engagement, delivering training and data maintenance. Responsibilities included:End user engagement:Management of the CRM helpdesk assisting firm-wide end users with CRM queries.Review of helpdesk queries to identify additional training needs/recurring issues.Continually working with end users to promote the benefits of accurate data entry and data maintenance.Provision of support and guidance in relation to data cleaning projects.Support in relation to list production/identifying target audiences for marketing campaigns. Offering guidance to ensure compliance with UK and non-UK data protection laws.Training:Design and delivery of CRM training to both new and existing users in a classroom setting for the UK offices.Delivery of one-to-one training for senior staff members/Partners in the UK offices.Design and production of printed guidelines and quick reference cards. Data management:Data stewarding to review and approve data change tickets generated by end users. Bi-monthly data maintenance processes to include archiving inactive records and resolving duplicates.Bi-weekly review of new records created by end users so as to identify training needs/issues.Administration of the weekly bounce-back process ensuring all bounced marketing emails are captured and the bounce recorded in the CRM system. Management of data migration projects in relation to mergers and acquisitions and new target sectors, supporting the firm’s strategy for growth. he Firm’s contacts.

Paignton, Devon

Oracle Siebel CRM Database managementSage SalesLogix CRM Database managementJDEdwards/Peoplesoft/E1 MRP Database order schedulingQualified Google Professional; Adwords and Analytics.IBM Cognos Report/Query Studio - business intelligence report generationCustomer interaction specialist.Import and export logistics.User Acceptance Testing and provide training to new and existing users in the business.Building & maintaining customer relationshipsKnowledge of complete sales processExperience of working with management Customer contactsExperience of building partnerships with outside companies Siebel (Oracle) Database and Opportunity Management Software