Simone Dunn Email & Phone Number

Macquarie Park, New South Wales, Australia

Macquarie Park, New South Wales, Australia

Identifying, implement and maintain efficient administrative support to projects Organize logistics related to the project Monitor the timeline for the projectCoordinate project meetings and telephone conferences as requested, arranged travel where applicableMaintaining plans regarding time frames and resourcing, providing process administration support, contributing to quality control and maintaining budgets Identifying anticipated risks within projects from an administrative perspective, including actual and forecasted costs and revenue, profitability and resource planning, and reporting to the Project Manager Assist in the review and development of administrative systems and procedures

Brookvale Nsw

Managing Service Engineers (18) and service diaries Managing Breakdowns and maintaining service commitments for customersWorking alongside Sales and Projects to coordinate Trials / InstallationsPrepare all quotations to customers not covered under Service Agreement to increase service revenueTraining new staff in the coordinator and preventative maintenance officer rolesPivotal in the establishment of Salesorce as it relates to the Medical Service Division (Engineers, Projects etc)Provide administrative support ; travel arrangements, maintain field engineer licence register, after hours roster changes, overtime claims etcWork closely with the National Service & Support Manager on upcoming projects; sourcing new afterhours contact centre, mapping roll outs of upcoming multiple location installations, identifying our logistical requirements against contract SLA’s and sourcing alternative freight companies to meet those requirements

Frenchs Forest Nsw

Supervise and motivate call centre staff to meet KPI'sProduce sales and call centre reports for managementHandle complaints and compensation claimsMaintain database

Spinmaster - Toronto, Canada

Monitored projects plans, work hours, budgets and expendituresTrack the progress and quality of work being performed Keep the Project Manager (PM) and others informed about project status and issues that may impact client relations Maintain good working relationships with Project Partners

Brookvale Nsw

Managing Service Engineers and service diaries for all medical engineersManaging Breakdowns and maintaining service commitments for contract customersScheduling of maintenance servicesInvoicingProcessing of parts orders and engineer job sheets

Frenchs Forest Nsw

Organise daily route for NSW technicians (14)Assist technicians and outside contractors with all inquiriesOffload jobs to outside contractors to make room for any urgent jobs coming inAnswering incoming customer inquiries, assisting customers over the phoneLog service calls / data entryAssist technicians with bookings and parts inquiriesCheck invoices before being sent to Head Office