Responsible for overseeing the investigation, evaluation, and disposition of complex commercial and professional liability claims with high exposure in long term care and assisted living facilities. Exercises proper judgment and decision making in medical malpractice claims. Works with all department heads to actively promote business retention and growth in this niche market, ensuring all claims are handled consistently through trial or arbitration. Adheres to client and company protocol as well as works in compliance with statutory, regulatory, and ethical requirements. Plans, organizes, and maintains profitable relationships with insurance clients throughout the United States and assists with our client’s risk management needs.

Small business owner with demonstrated ability to meet aggressive production goals. Producer of Life/Health, Property/Casualty Insurance and Financial Services. Created marketing advantages for agency, fostering a team with a common mission with dedication to customer satisfaction. Partnered with community leaders and business owners to gain recognition and product awareness for my agency. Built client base from zero by consistent marketing and using effective follow-up initiatives. Hired and supervised team members, leading them in all aspects of a small business. Recognized as effective public speaker for industry promotions and marketing.

Handled all property and casualty claims in Dothan, AL territory. Investigated, evaluated and negotiated settlements from virtual environment. Traveled as necessary for settlement conferences and large losses. Rated as top claims handler in Alabama for accurate evaluations and timely settlement of claims. Trained less experienced claim professionals in the Alabama area.

Active in operations management, leading 50+ producers and claims professionals to ensure profitability in the region. Impacted operating expenses by reducing expenses within the department by 25%. Actively recruited and interviewed potential candidates for entry-level and management-level positions. Worked directly with the Department of Insurance to resolve complaints and monitor regulation activity. Significantly improved a history of low accountability and performance in the team. Responsible for preparing budget and reconciling accounting variances. Consistently rewarded for leadership and commitment to quality improvement. Traveled as needed for Catastrophe operations and trained personnel on report workflow, system solutions, and claim file requirements. Primary contact for software training and pricing database in the Southern zone. Supervised large loss and litigation cases.

Served as lead business analyst of a team responsible for development and implementation of a new technology platform. Researched and analyzed data from external and internal sources to meet end user’s needs. Prepared and delivered presentations and marketing proposals to executive level sponsors, overcoming initial objections. Selected as Training Coordinator for company-wide introduction of the project in all states. Exceeded project goals for time and accuracy of training platforms. Created pilot timelines for project and met aggressive implementation deadlines. Resolved client issues and evaluated project effectiveness for succession purposes.

Knowledge of applicable insurance contracts, laws, and DOI regulations. Interfaced effectively with policyholders, claimants, physicians, and attorneys. Assigned incoming claims and monitored process to ensure accurate and timely handling of all claims. Held weekly claim committees to evaluate and delegate authority to settle third-party claims. Traveled as a Catastrophe Team Member and assisted market areas and policyholders effected by storms. Was recognized and rewarded for being in the top 5% of department based on performance. Selected as Arbitrator for the Louisiana Arbitration Forum.