Simone Simpson Email & Phone Number

United States

Assist Independent Globally Financial Services firms in helping support their business by providing custodial daily operational services to better serve select, ultra-wealthy clients!

United States

Tampa/St. Petersburg, Florida Area

• Accurately processed transactions without error by employing attention to detail including but not limited to, distributions, loans, excess contributions.• Performed quality review of all documents and transactions processed to verify accuracy. •Reviewed and prepared manual investment transactions to effect timely disbursement of monies.• Prepared and processed checks, ACH, and wires.• Strong analytical foundation, sound judgment, and ability to solve complex problems independently.•Handled daily deposit reporting and verification using Microsoft Access and Microsoft Excel. Responsible for tracking and verifying backdated deposits and money. • Performed other duties and responsibilities as assigned.• Monitored and managed department email boxes.

Tampa/St. Petersburg, Florida Area

• Conducted research that utilized internal and external public and private databases to compile a portfolio of information on funds transfer and or check instrument products/transactions.• Assisted and provided information to support Suspicious Activity Reports (SAR) or equivalent for regulatory filing.• Maintain a strong investigative skills; the ability to work independently, demonstrated extensive banking and Compliance knowledge.• Investigated, monitored and managed large accounts for suspicious activities on a daily basis.• Identified multiple significant cases, red flags and patterns associated with the laundering of illicit funds.

Tampa/St. Petersburg, Florida Area

• Audit documents required for opening and funding retirement distributions to ensure 100% accuracy and adherence to all compliance policies with no exceptions. Utilization of Checks, ACATS and Wire to process transactions.• Work closely with Financial Advisors to provide insight to IRS rules and regulations to ensure flawless delivery of assets from customer's brokerage accounts. Alerting clients to potential penalties or concerns.• Selected by management for Special Projects which included establishing Metrics and New System Testing for investment valuation entries.• Analyze tax reporting issues, corrections and audits to report to management.

• Selected to be part of a newly establish team that handles Estate/Beneficiary process assisting internal and external clients in the streamlining Estate Plan Processing• Provided customer services in a high volume inbound call center handling an estimated 90 calls per day focused on Retirement and Estate accounts. In addition, acted as a resource to junior team members with service questions to reduce the number of escalated calls.• Maintained close communication with Financial Advisor and customer keeping them apprised throughout modification process and ensuring specific documentation requirements.

Tampa/St. Petersburg, Florida Area

• Accurately document, researched and resolved internal / external customer service issues• Assisted with investigating possible sanctioned payments. • Provided information to appropriate department that request suspicious wire payment activity.

Tampa/St. Petersburg, Florida Area

• Researched inquires in regards to Non Receipt, and Unable to Apply wire payments.• Processed wire recalls, amendments and transfer funds internationally via JPMorgan Chase & Company’s system.• Gave daily status reports via phone and email to global and domestic clients. • Handle escalated calls pertaining to unresolved cases.

Tampa/St. Petersburg, Florida Area

• Responsible for research and process adjustment for non-credited, misapplied and encoded error payments. • Handled high-volume inquires and balance transfers payments with customer credit card accounts while promoting beneficial products through the company system.

Peekskill, New York

• Handled cash, coin and check transactions for individual and small business clients through Chase System while generating business for my home, investments and banking JPMorgan Chase colleague.