Simone Ware Email & Phone Number

Provided a high level of support for merchants. Addressed issues concerning all POS equipment and software. Effectively detail and transpose stores issues into an electronic helpdesk log database. Assigned priority to issues and request assistance as necessary to ensure store downtime and disruption to in-store activities is kept to a minimum. Confirmed new store POS equipment is configured properly and ready to go live. Ensured POS equipment IP address classes and schemes are set correctly.

Atlanta, Ga

•Executed all duties related ensuring the seamless communication of Medicaid related knowledge to clients.•Utilized internal database to track and record transactions, comments, inquiries and complaints from customers.•Delivered expert technical support for Georgia Medicaid Management Information System Web Portal. Managed IT setup and service requests. Created new account, reset passwords and configured access for users.•Trained new employees and explained protocols clearly and efficiently.

Bachelor Of Science (B.S.), Business Information Systems, 16

DeVry University-Decatur, GA Dean's List Georgia's Hope Scholarship

Cisco Networking, Computer Systems Networking And Telecommunications

Cisco Certified Network Associate June 2015