Simone Ebanks Email & Phone Number

Manage online meeting invitation process, assist with troubleshooting, and create completion certificates for virtual public courses and select in-company courses. Prepare and ensure delivery of materials for in-person and virtual public courses. Order supplies for in-person public courses including A/V equipment, food and beverage, and certificates. Secure temp employee for registration process during in-person off-site public courses. Summarize virtual course evaluation reports for instructors and staff. Submit instructor, site, and vendor invoices for public courses. Assist with setting up and archiving webinars for universities’ virtual seminars on WebEx and ON24. Assist with training co-workers and intern to support virtual courses and webinars.

Manhattan, New York

Advanced order issues and rectified attendance and registry records for customers of an online wedding company. Assisted 200 customers weekly through Zendesk.

Greater New York City Area

Managed reception area of an advertising tech firm's 60-80 person headquarters. Directed incoming calls to the appropriate individual/department nationwide. Assisted Accounting Department with preparing and reviewing expense reports. Provided orientation as well as be point person for substitute custodians. Updated user profiles on company product Dscover (B2B product). Managed conference room reservations and print jobs for consultants. Coordinated courier and FedEx shipments. Placed weekly grocery order with Fresh Direct and WB Mason. Added names of expected incoming guests/clients to security guest list.

Brooklyn, Ny

Completed service term as the primary point person for new long-term volunteers at a large social services organization which hosts 800 volunteers per year. Coordinated with diverse audiences including corporate groups, religious and community organizations, and students; and BCS clients, including adults with disabilities or mental illness. Recruited new volunteers for program needs by drafting and posting positions online and managing Volunteer Department's inbox. Co-led group information sessions and led personal volunteer information sessions. Handled volunteer onboarding process (scheduled appointments with staff and reviewed clearance forms). Wrote volunteer-related copy for website and social media.