Simone Mcdougal Email & Phone Number

Durham, North Carolina, United States

• Tier II Desktop Support for: Apple hardware (iMac, MacBook, iPhone, iPad), Network printers, Cisco IP phones.
• Provide escalated software technical support for: Adobe Acrobat, Adobe Creative Suite, Active Directory, Citrix, ServiceNow, Microsoft Office (O365), macOS, iOS, Cisco AnyConnect. Scientific software: Fiji, Python.
• Responsible for effective provisioning, installation, configuration, operation, and maintenance of Mac hardware and software and related infrastructure, including printers, computer accessories and mobile devices.
• Provide account management and administration within Active Directory systems.
• Cloud based backup system administrator.
• IT Security support

Raleigh, North Carolina, United States

• Manage and oversee all in store repairs
• Send and receive technical parts and equipment
• Curate solutions to present repair services and ownership
• Educate peers and community on technology and features from basic to specific needs
• Maintain timeframe for all repairs and communicate worthy updates with customers
• Audit all in store repairs, parts and tools

Raleigh, North Carolina, United States

• Exceed metrics for sales and presenting services
• Support, mentor and encourage peers in sales for higher customer satisfaction
• Research and maintain high level knowledge of company product to educate peers and customers

As a Specialist, I’m highly skilled at uncovering customers’ needs, then following through with enlightening solutions. Not only am I the first person customers meet when they enter the store, but I’m also the person who guides them — advising, selling, and even setting up their new products. In my role as specialist I’ve also had the opportunity to try on.

Morrisville, North Carolina

• Resolve customer disputes
• Coach front end associates on working effectively and following policy

Research Triangle Park, NC

· Manage and update the event calendar using HTML for Eventbrite checkout· Coordinated project highlighting 17 female leaders working in STEM in Research Triangle Park· Craft blog posts and newsletters viewed by over 7,000 subscribers· Navigate as site administrator for company website through Word Press · Design signage for public spaces using Canva

Morrisville, NC

· Conducted prospect research and resource development for over 40 accounts · Planned and implement strategies to improve account performance · Executed presentations to audiences for all level employees on the impact of United Way and the services offered by the nonprofit partners· Consulted with community and business leaders throughout workplace.

Charlotte, North Carolina Area

• Promoted and attend campus events
• Liaised with student organizations and university departments
• Aided in developing a layout and content for new website and social media platforms
• Created graphics for social media to promote events

University Of North Carolina At Charlotte

• Attended national conference in Indianapolis, IN and Boston, MA
• Attended leadership rally in Scottsdale, AZ
• Liaised with agencies and corporate offices
• Proposed and establish goals and objectives
• Cultivated relationships with alumna
• Motivated members through an enthusiastic attitude

Charlotte, North Carolina Area

• Generated media lists and editorial calendars through Cision
• Composed news releases
• Developed social media posts for clients

Washington D.C.

• Monitored all media covering the mayor – TV, radio and print
• Created the public calendar to include all mayoral, open press events
• Responded to and kept track of media inquiries
• Pitched opportunities between the mayor and media outlets
• Staffed the media sign-in table at mayoral events
• Wrote and edited news releases, memos and media advisories