Directed and executed strategic long-term vision, policies, operations and oversight in order to create a seamless structure in the organizational matrix to support students, faculty, retention and persistence practices at the institutionDrove change management efforts across institution organizations, ensuring constituent impact was at the core of institutional decisionsFostered communication and compliance trainings between academic divisions for retention and partnerships to maintain a strong networkMediated conflicts and provide resolution and actively partner with on-campus support offices to coordinate streamlined experience for constituents Developed and designed instructional course material to create meaningful, innovative learning and engaged pedagogyProvided services and case management to 550+ constituentsEnsured a well-documented Title IX investigation and compliance related processes by creating comprehensive written investigative reports and recommended appropriate remedial steps based on policies and law

Managed human resource activities, including full cycle recruiting, onboarding, team development, ADA accommodations and conflict mediationProvided constructive and timely performance evaluationsFacilitated professional development, training, and certification for development Utilized facts and data to build people-centric business cases, with the use of staffing models and other analytical toolsProduced sales goals and business plans to support daily and long term operations Supervised staffing and recruiting needs; developed and executed best practices for hiring and talent managementIdentified current and future customer requirements by establishing rapport with clients and vendor partnershipsManage and facilitate organizational design and development, leadership coaching, and team building that support change and growth

Coordinated and managed monthly university-wide events hosted by the division. Managed and edited correspondence and communication flow between the office and alumni.Responsible for all aspects of the donor development cycle including donor identification, cultivation, solicitation, acknowledgment, and stewardship.Collaborative problem solver who brings an entrepreneurial approach to designing personal donor engagement strategiesBuild and manage a portfolio of gift donors

Developed outreach programs to promote career advisement services among studentsOrganized job fairs, career awareness programs, and other career specific workshops and eventsConducted career advisement sessions for current students, recent graduates and alumniExecuted resume preparation, interview skills, and job search strategiesCoordinated a robust center presence at the front desk and during campus events such as New Student Orientation, club fairs, residence hall outreach, etc.

Managed administrative tasks for six different offices including: coordinating calendars, managing communication flow, composing letters, coordinating events and travel, taking department meeting notes and distribution of notes and monitoring department budget and expenditures.Lead Human Resource initiatives for office including hiring, employment paperwork processing, on boarding and conflict mediationRecruited, trained and supervised student staff on various departmental projectsDesigned and implementing effective training and development plansImproved results and goals of department by evaluating and re-designing processes and procedures

Expertly cultivated relationships to support partnerships and align with all teams to maintain communication regarding business plansLead entire sales cycle to ensure sustainable growth Created detailed business plans to execute company goals Responded effectively to high level complaints and create conflict mediation strategiesRecruited, trained, coached, and developed teams to meet business goals