I worked as a full stack software engineer as part of an Agile Scrum team. Here I worked on one of Hansens Customer CIS/CRM solutions called Peace, which is a highly performant, scale-able and complex software that helps Utility businesses manage their customers details, perform financial calculations and transactions, as well as track and manage business processes.As a member of this team, I was able to work in various roles from performing Analysis and triage of defects, functional… Show more I worked as a full stack software engineer as part of an Agile Scrum team. Here I worked on one of Hansens Customer CIS/CRM solutions called Peace, which is a highly performant, scale-able and complex software that helps Utility businesses manage their customers details, perform financial calculations and transactions, as well as track and manage business processes.As a member of this team, I was able to work in various roles from performing Analysis and triage of defects, functional and business analysis of projects, implementing solutions for features or projects, perform manual testing of defects or regression testing, create or modify automated tests, build and maintain dev and test environments.Main technologies used was Java8, JSF, J2EE, Trinidad, PrimeFaces, JavaScript, CSS, HTML5, JUnit, Selenium and Selenium Web Driver, Jenkins, Git and Jira. Show less

I started with Hansen as a graduate in their graduate program. For the first 3 months I had learned a lot about the power and gas utility industry from the customer's signing up for a provider to the power distribution companies and even the power generator.Then I was moved to work on ICC, one of Hansen's CIS/CRM solutions for Internet, Cable and Pay TV industry. Here I mainly performed analysis and triage of defects, manual testing and creating automated tests for for these defects and… Show more I started with Hansen as a graduate in their graduate program. For the first 3 months I had learned a lot about the power and gas utility industry from the customer's signing up for a provider to the power distribution companies and even the power generator.Then I was moved to work on ICC, one of Hansen's CIS/CRM solutions for Internet, Cable and Pay TV industry. Here I mainly performed analysis and triage of defects, manual testing and creating automated tests for for these defects and regression testing.Main Technologies used was C#, NUnit, Selenium, TeamCity and git. Show less

Handling customer queries and account billing information. Troubleshooting for email, internet and mobile issues. Documenting all action taken to resolve internet issues and passing on to next level if required. Organizing installations for new customers or for customers relocating.

Broad base skills in Video Playback and Projection, Live Audio, Basic IT Infrastructure/Networking, Electronics and Video Conferencing. Also working in small teams to achieve stage setups on time.

Going above and beyond in customer service to answer any customer query and provide accurate information on local tourism. Handling reservations and scheduling for customer to ensure customers can have an enjoyable and memorable experience.