Simon Rogers Email & Phone Number

Southampton, GB

United Kingdom

• 🔸 I was chosen to lead and drive a newly established Debt Field division in response to the highly publicised prepayment meter scandal, overseeing UK-wide operations and delivering major improvements in regulatory.
• TUPE Onboarding & Team Expansion: Led the successful onboarding of 100+ new colleagues through TUPE, establishing a new Debt Field function. Integrated cutting-edge technologies and developed industry-leading practices.
• UK-Wide Operations Leadership: Headed operations for Field Collections and Revenue Protection, ensuring efficient service delivery and operational excellence across the UK.
• Operations & Strategy Oversight: Oversaw Operations, Strategy, Policy, Data, and Analytics for Field Collections & Revenue Protection, covering Fraud and Recoveries for both business and residential customers.
• Customer-Centric Frameworks: Designed and implemented new customer frameworks, processes, and treatment policies that aligned with the business's updated ethos and customer-focused vision.
• Regulatory Compliance: Ensured full compliance with new supplier licence conditions and regulatory frameworks, maintaining operational and legal adherence at all times.

• 🔸As Head of RPU at British Gas, I transformed the Revenue Protection Unit (RPU), establishing it as the No. 1 leader in the industry. My leadership focused on combating the £800M energy theft crises, driving.
• Leadership & Team Growth: In-housed and expanded the RPU by 100% FTE, fostering a best in class, high-performing, collaborative culture that improved engagement, retention, and technical development.
• Industry Leadership: Positioned the RPU as the leading provider in the sector, supplying services to nearly half of all UK energy suppliers.Project Management: Spearheaded multiple transformation projects, streamlining.
• Data-Driven Operations: Utilised advanced analytics to identify irregular consumption patterns, improving the accuracy of energy theft detection and response.
• Cross-Agency Collaboration: Established strong partnerships with police forces, housing associations, landlords, and social services, boosting the success of investigations and on-site operations.
• Financial Management: Managed a multi-million-pound P&L, delivering double-digit YoY growth, stopping the loss and optimising operational efficiency.

• 🔸Successfully transitioned into the operations function, overseeing day-to-day activities across critical areas such as Quality Assurance, Litigation and Regulatory Compliance, Industry Relations, Health & Safety.
• Operational Strategy Development: Crafted and executed comprehensive operational strategies that drove efficiencies and streamlined processes, resulting in a significant reduction in turnaround times and cost savings.
• Risk Mitigation and Quality Control: Identified potential risks within the division, implementing robust contingency plans and quality control measures that enhanced operational resilience and compliance with industry.
• Team Leadership and Development: Spearheaded initiatives to reinvigorate team performance and boost morale through effective hiring, targeted training programs, and continuous staff evaluation, fostering a culture of.
• KPI Monitoring and Reporting: Established and monitored key performance indicators (KPIs), preparing insightful reports for senior management that informed strategic decision-making and operational adjustments.
• Crisis Management: In response to the Covid-19 pandemic, led the rapid mobilisation of remote working capabilities, ensuring minimal disruption to operations while maintaining top-tier service delivery to our.

• 🔸As a strategic leader in brand and communications, I spearheaded innovative marketing initiatives, enhancing brand visibility and engagement at British Gas. My efforts encompassed omnichannel strategies—leveraging.
• Crafted compelling narratives that resonated with customer base, fostering credibility, engagement, and customer loyalty.
• Implemented rigorous performance tracking for campaigns, delivering insightful reports that informed future strategies and optimised ROI.
• Represented RPU on the UKRPA Executive Board, championing industry interests.Produced impactful documentaries addressing energy theft for BBC1's Crimewatch, Fake Britain, One Show, as well as ITN's Undercover Britain.
• Elevated our internal communications platform, making it one of the top five most subscribed channels within Centrica.
• Collaborated with cross-functional teams, including brand agencies, PR, and digital teams, to deliver exceptional employee communication initiatives.

• 🔸Responsible for the delivery of exceptional performance outcomes against contractual and regulatory requirements for RPU Partners. Accountability extended to providing expert insight into tender and re-tender.
• Leveraging contract and commercial framework reviews to create sustainable value aligned with business objectives. By driving enhancements in partner capabilities and service provision, meeting and exceeding customer.
• Responsibilities included the development of actionable insights and performance scorecards, enabling data-driven decision-making to optimise performance. Delivered effective performance management of our outsourced.
• Actively manage operational and regulatory risks, implemented enhanced processes to ensure compliance and mitigate risks. Role involved rigorous monitoring against KPIs and SLAs, taking ownership of remediation and.
• My strengths encompass stakeholder management, risk mitigation, strategic planning, and performance optimisation. Committed to continuous improvement in all aspects of contract and performance management, ensuring.
• Performance Management

As a dedicated Revenue Protection Officer, I played a pivotal role in combating gas theft and electricity abstraction, significantly contributing to the reduction of the then £400 million (now £800 million) annual fuel deficit impacting households and businesses across the UK. My proactive approach involved fostering collaborations with key stakeholders.

Btec Extended Diploma - Business, Distinction

Public Services & Leadership Studies Hnd, Distinction