Simon Rogers Email and Phone Number
🔶Senior Leader | People Expert | P&L Management | Growth & Profit Driver | Culture & Performance | Energy Net-Zero | CollectionsA senior leader experienced in strategy, operations, programme building and leading teams.I achieve results through strategic thinking, living and breathing the customer experience, and by empowering winning collaborations for teams to thrive and succeed.Deeply committed to creating inclusive cultures through diverse and conscious leadership teams.Key Skills and Expertise:People Expert & Leadership Development: Proven ability to build, develop, and lead high-performing teams. I am skilled in talent management and leadership development, fostering a strong, collaborative workplace culture that drives engagement and performance.Growth & Profitability: Demonstrated success in driving sustained revenue growth and profitability through operational improvements and cost control. Strong track record of identifying opportunities and implementing strategies that lead to competitive advantage and business success.Strategic Planning & Execution: Experienced in developing and executing strategies aligned with long-term business objectives, focusing on innovation, scalability, and thought leadership. I excel at turning strategic vision into practical, actionable plans that deliver measurable results.Energy Theft Expertise: Pioneered and led industry-leading energy theft investigation teams, setting best practices and becoming a recognised leader in this field.Industry Expertise: Deep knowledge of the energy, renewables/net-zero, and smart metering sectors. I have a passion for leveraging new technologies to drive digital transformation, sustainability, and business growth.Stakeholder Management & Engagement: Trusted advisor to senior executives and cross-functional teams. Skilled at building strategic partnerships, fostering collaboration, and driving initiatives that align with business objectives.Marketing for Net Zero Renewables: Led marketing campaigns promoting net-zero renewable energy solutions, contributing to sustainability and innovation within the industry.Brand & Communications Leadership: Spearheaded high-profile campaigns, including energy theft awareness for British Gas, with media appearances on platforms like BBC1, ITV, and BBC Radio. Fully media trained, with expertise in leading public and brand communications.Trade Union Negotiation: Extensive experience leading trade union negotiations, ensuring solutions that balance workforce needs with organisational goals.
Aira
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Head Of Commercial Contact And Customer Care UkAiraSouthampton, Gb
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Head Of Field CollectionsBritish Gas Jun 2023 - Aug 2024United Kingdom🔸 I was chosen to lead and drive a newly established Debt Field division in response to the highly publicised prepayment meter scandal, overseeing UK-wide operations and delivering major improvements in regulatory compliance and customer service.•TUPE Onboarding & Team Expansion: Led the successful onboarding of 100+ new colleagues through TUPE, establishing a new Debt Field function. Integrated cutting-edge technologies and developed industry-leading practices to ensure exceptional customer service, consistently exceeding new supplier licence obligations.•UK-Wide Operations Leadership: Headed operations for Field Collections and Revenue Protection, ensuring efficient service delivery and operational excellence across the UK.•Operations & Strategy Oversight: Oversaw Operations, Strategy, Policy, Data, and Analytics for Field Collections & Revenue Protection, covering Fraud and Recoveries for both business and residential customers.•Customer-Centric Frameworks: Designed and implemented new customer frameworks, processes, and treatment policies that aligned with the business's updated ethos and customer-focused vision.•Regulatory Compliance: Ensured full compliance with new supplier licence conditions and regulatory frameworks, maintaining operational and legal adherence at all times.•Leadership & Management: Managed the Head of Debt and the newly appointed Head of Revenue Protection Unit (RPU), overseeing 15 Senior Managers and 180 UK-wide Customer Welfare & RPU Officers, ensuring comprehensive operational responsibility.•Trade Union Negotiations: Led strategic negotiations with Trade Unions, delivering outcomes that balanced workforce needs with organisational goals.•Compliance & Cross-Functional Collaboration: Led all internal compliance initiatives, collaborating with cross-functional teams, including regulatory bodies such as Ofgem, to maintain accountability and drive continuous improvement. -
Head Of Revenue ProtectionBritish Gas Nov 2020 - Jun 2023🔸As Head of RPU at British Gas, I transformed the Revenue Protection Unit (RPU), establishing it as the No. 1 leader in the industry. My leadership focused on combating the £800M energy theft crises, driving operational excellence, regulatory compliance, and safeguarding both customers and communities.Key achievements include:•Leadership & Team Growth: In-housed and expanded the RPU by 100% FTE, fostering a best in class, high-performing, collaborative culture that improved engagement, retention, and technical development.•Industry Leadership: Positioned the RPU as the leading provider in the sector, supplying services to nearly half of all UK energy suppliers.Project Management: Spearheaded multiple transformation projects, streamlining processes, and integrating technologies to enhance efficiency and service delivery.•Data-Driven Operations: Utilised advanced analytics to identify irregular consumption patterns, improving the accuracy of energy theft detection and response.•Cross-Agency Collaboration: Established strong partnerships with police forces, housing associations, landlords, and social services, boosting the success of investigations and on-site operations.•Financial Management: Managed a multi-million-pound P&L, delivering double-digit YoY growth, stopping the loss and optimising operational efficiency.•KPI Excellence: Consistently exceeded KPIs across operational, financial, and regulatory metrics, contributing to sustained success and exceeding targets.•Regulatory Compliance: Ensured full compliance with Ofgem standards and supplier licence conditions, consistently exceeding KPIs and maintaining operational integrity.•Customer Engagement: Developed customer engagement strategies and public relations campaigns, building trust and raising awareness of energy theft prevention efforts.•Employee Engagement: Led national roadshows, driving employee engagement and achieving upper quartile satisfaction scores across the organisation.
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Senior Operations ManagerBritish Gas Jul 2020 - Nov 2020🔸Successfully transitioned into the operations function, overseeing day-to-day activities across critical areas such as Quality Assurance, Litigation and Regulatory Compliance, Industry Relations, Health & Safety, Continuous Improvement, and Programme Delivery. Key deliverables included:•Operational Strategy Development: Crafted and executed comprehensive operational strategies that drove efficiencies and streamlined processes, resulting in a significant reduction in turnaround times and cost savings.•Risk Mitigation and Quality Control: Identified potential risks within the division, implementing robust contingency plans and quality control measures that enhanced operational resilience and compliance with industry standards.•Team Leadership and Development: Spearheaded initiatives to reinvigorate team performance and boost morale through effective hiring, targeted training programs, and continuous staff evaluation, fostering a culture of excellence.•KPI Monitoring and Reporting: Established and monitored key performance indicators (KPIs), preparing insightful reports for senior management that informed strategic decision-making and operational adjustments.•Crisis Management: In response to the Covid-19 pandemic, led the rapid mobilisation of remote working capabilities, ensuring minimal disruption to operations while maintaining top-tier service delivery to our customers.Core Skills:Operational ExcellenceCrisis Response & Business Continuity (BCP owner)Project ManagementRisk Analysis & MitigationStakeholder EngagementTeam Leadership & DevelopmentProcess Improvement Techniques (Lean, Six Sigma)Data Analysis and ReportingChange ManagementBy leveraging my strategic mindset & operational expertise, I delivered impactful results, reinforcing British Gas's commitment to high standards of customer service and operational efficiency. Dedicated to fostering collaborative environment that drove continuous improvement and innovation across functions.
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Senior Brand & Communications ManagerBritish Gas Jan 2014 - Jun 2020🔸As a strategic leader in brand and communications, I spearheaded innovative marketing initiatives, enhancing brand visibility and engagement at British Gas. My efforts encompassed omnichannel strategies—leveraging traditional media, PR, events, and digital platforms—to effectively promote Energy Theft Awareness.•Crafted compelling narratives that resonated with customer base, fostering credibility, engagement, and customer loyalty.•Implemented rigorous performance tracking for campaigns, delivering insightful reports that informed future strategies and optimised ROI.•Represented RPU on the UKRPA Executive Board, championing industry interests.Produced impactful documentaries addressing energy theft for BBC1's Crimewatch, Fake Britain, One Show, as well as ITN's Undercover Britain and BBC Radio 2's Jeremy Vine Show.•Elevated our internal communications platform, making it one of the top five most subscribed channels within Centrica.•Collaborated with cross-functional teams, including brand agencies, PR, and digital teams, to deliver exceptional employee communication initiatives.•Designed and executed nationwide roadshows driving frontline engagement.•Developed and led campaigns for Energy Theft awareness, establishing key partnerships with Crimestoppers, police forces, and industry stakeholders.•Initiated and drove sustainability campaigns supporting our commitment to Net-Zero, emphasising energy theft's critical impact on sustainability efforts.•Navigated complex issues across multiple sites, enhancing employee engagement and addressing hard-to-reach demographics.This experience ascerted me as a results-driven communications leader, with a unique blend of creative and analytical skills aimed at driving brand success and organisational transformation.
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Contract & Performance ManagerBritish Gas Sep 2011 - Jan 2014🔸Responsible for the delivery of exceptional performance outcomes against contractual and regulatory requirements for RPU Partners. Accountability extended to providing expert insight into tender and re-tender processes, with a focus on KPI/SLA development, onboarding, and delivering on contractual mandates.•Leveraging contract and commercial framework reviews to create sustainable value aligned with business objectives. By driving enhancements in partner capabilities and service provision, meeting and exceeding customer outcomes. Working closely with internal stakeholders and third-party partners to maintain alignment with core strategies and business plans, fostering a culture of service excellence.•Responsibilities included the development of actionable insights and performance scorecards, enabling data-driven decision-making to optimise performance. Delivered effective performance management of our outsourced revenue protection partners and various third-party suppliers, including locksmiths, metering, and uniform suppliers.•Actively manage operational and regulatory risks, implemented enhanced processes to ensure compliance and mitigate risks. Role involved rigorous monitoring against KPIs and SLAs, taking ownership of remediation and action plans when needed. Also oversaw seamless onboarding and exiting of suppliers, ensuring no adverse impact on customer experience.•My strengths encompass stakeholder management, risk mitigation, strategic planning, and performance optimisation. Committed to continuous improvement in all aspects of contract and performance management, ensuring timely updates are communicated to wider stakeholders.Key Skills:•Performance Management•Stakeholder Engagement•Risk Assessment•Contract Negotiation & Compliance•KPI/SLA Development•Data Analysis & Reporting•Team Leadership & Development•Continuous Improvement Initiatives•Customer Experience Enhancement
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Revenue Protection OfficerBritish Gas Mar 2009 - Sep 2011As a dedicated Revenue Protection Officer, I played a pivotal role in combating gas theft and electricity abstraction, significantly contributing to the reduction of the then £400 million (now £800 million) annual fuel deficit impacting households and businesses across the UK. My proactive approach involved fostering collaborations with key stakeholders, including the Metropolitan Police, Fire Brigade, National Grid, Local Authorities, and third-party energy providers. These partnerships enhanced our collective efforts to raise awareness about energy theft and bolster our organisation's profile within the industry.
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Senior Resource AnalystBritish Gas Jun 2006 - Mar 2009
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National Correspondence Workflow ManagerBritish Gas Feb 2004 - Jun 2006
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Telephony Floor ManagerBritish Gas Oct 2000 - Feb 2004
Simon Rogers Education Details
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Tauntons Sixth Form CollegeDistinction -
Distinction
Frequently Asked Questions about Simon Rogers
What company does Simon Rogers work for?
Simon Rogers works for Aira
What is Simon Rogers's role at the current company?
Simon Rogers's current role is Head of Commercial Contact and Customer Care UK.
What schools did Simon Rogers attend?
Simon Rogers attended Tauntons Sixth Form College, Eastleigh College.
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Simon Rogers
Howden2gmail.com, gcsolar.com.au3 +121552XXXXX
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Simon Rogers
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Simon Rogers
Head Of Uk Advisory Sales & Strategic Partners At Rwc PartnersLondon Area, United Kingdom1artemisfunds.com -
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