Simon James Email & Phone Number

London, GB

Head Of Business Development And Community Support

• Business development expertise: delivering service improvements across the organisation.
• Customer services management: ensuring a positive and customer-focused culture amongst a group of 50 front line staff.
• Change management: overseeing the transformation of the tenancy and estate management service.
• Leading on policy and performance development and utilising an expert knowledge of housing legislation.
• Community Engagement: instigating a new resident… Show more
• Community Engagement: instigating a new resident involvement structure for the Borough.

• Preparation of a strategy targeted at mitigating the impact of welfare reform changes.
• Management of the allocations and rehousing service.
• Preparation and revision of the allocations policy.
• Management of an allocations team.

• Managed a team of 20 staff in 4 teams with diverse responsibilities ranging from TMOs, PFI, Resident and Community Engagement, Procedure development and communications.
• Oversight of the successful community development project that aimed to transform life chances for children and youth on challenging inner city estates.
• Management of a team of staff who carried out policy development, strategy, resident involvement, and consultation with residents.
• Resource… Show more
• Resource management, with responsibility over 20 staff; and combined budgets in advance of £12million.
• Developed of service quality; aiming to meet the standards of the audit commission. Show less

• Managed the regeneration of Stonebridge Estate in Brent, in addition to overseeing organisational preparations for a ballot to be held in 2007.
• Resource Management: with shared responsibility for a £225million lifetime budget.
• Board management and coordination; in addition to report writing and presentation.
• Overall responsibility for over 50 housing development and regeneration staff.

• Change management across a service under the control of a external commissioner; transforming the inadequacies, and a poor work culture through a range of front-line and strategic project implementations.
• Reported directly to the Assistant Director, and responsible for area based housing services / key projects; including performance information and diversity.
• Resource management: with for a £6 million budget.
• Responsibility for area and central teams of 40 staff.