Barman/ Front Office Administrator/ Waitor/ Kitchen Porter/ Receptionist
I used to work here on a seasonal basis as it is closed during the winter periods.Areas of responsibility:Responsible for a wide variety of duties within a busy customer facing Hotel propertyOverseeing the efficient operations of the front desk Management and Controlling Daily Customer Check ins and outs and processing all phone reservations on the House Hot soft Computer Program.Ensuring all customer services are dealt with a high standard of excellence and care delivering on customer expectations at all timesProblem solving and troubleshooting and resolving any issues in a proactive and effective manner Ensuring the safety and security of our guests, staff morale, and hotel reputation was maintained at all timesBalancing Daily Audits and dealing with all cash discrepancies Promoting the hotels customer loyalty programMeeting deadlines and schedules continually related to a busy and challenging environmentEnsuring that all staff fully adhered to all organisational policies, procedures and regulatory requirements including Health & Safety regulations and procedures
