Simon Moss Email & Phone Number

I am a highly accomplished, strategic, and collaborative Senior Product Management leader with extensive experience across digital, subscription, and SaaS businesses, including successful stints with start-ups, spanning diverse sectors. I have honed my skills in product vision, strategy, and innovation to discover value areas and deliver on customer and business outcomes. My career has positioned me as an humble and inspiring, warm leader, adept at fostering a culture of loyalty to empower others and increase performance. I have influenced and led significant change and transformation, including developing product operating models, organisational structure, and product methodologies to drive business performance. I use a blend of coaching and mentoring skills to help teams discover and gain insights to craft business cases and develop product strategies and roadmaps. Working within customer-centric environments, I excel in delivering products, tools, and processes to increase average customer lifetime value, and customer satisfaction. To provide a flavour of my capabilities, here are some of my achievements from across my career: - Reduced customer base churn by 5% by introducing retention treatment options. - Secured regulatory compliance and removed a risk of a fine (10% of revenue)- Implemented Product Operating Model to enable business to strengthen focus on objectives- Generated 20% additional revenue by cross-selling annual margin insurance products- Achieved up to 50% reduction in average ticket handling time and increase employee satisfaction- Generated new revenue streams with launch of phone, broadband an TV propositions across Europe- Increased customer broadband speeds, leading to improve the Customer Lifetime Value by 25%- Delivered additional £1m in annual profit for major telecommunications businessAccumulating a strong career, I also offer Product Career Coaching to share my skills and drive the ambitions and progression of others. Looking forward to connecting…