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Šimon Pecháček is listed as Team Lead and Senior Customer Support Specialist ve společnosti Wrike at Wrike, a company with 971 employees, based in Prague, Czechia, Czech Republic. AeroLeads shows a matched LinkedIn profile for Šimon Pecháček.
Šimon Pecháček previously worked as Team Lead, Senior Customer Support Engineer at Wrike and Senior Customer Support Engineer at Wrike. Šimon Pecháček holds English Language And Literature/Letters from Charles University.
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My main goal is to get as much experience as possible from various sources. I seek knowledge in ways that are not limited to just my position or current situation. To do that, I am always trying to be resourceful and enterprising.
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A career timeline built from the work history available for this profile.
Hlavní Město Praha, Česko
- Leading a team of Customer Support experts on Resource Management and Budgeting features in Wrike - Setting up new processes and policies - Managing training plans, preparing internal documentation- Close cooperation with the Product Team and QA- Ownership of escalations to the Product Team- Evaluation and analytics of team performance, managing workflow
Hlavní Město Praha, Česko
- Part of the educational team, training novices and preparing educational activities. - Performing QA in MaestroQA for other support specialists, providing feedback and grading to assure we're meeting Wrike's high standards of Support.
Praha, Hlavní Město Praha, Česká Republika
- Providing support for Wrike's clients in a project management software (SaaS), including Premium Support clients- Wide knowledge of Wrike's features, such as reports, dashboards, workload charts, request forms and others, utilizing it over live channels (chats, calls) and emails to resolve customer questions and issues.- Working in a large highly.
Hlavní Město Praha, Česká Republika
- Leadership of onboarding projects for Teamio clients (an ATS) set to achieve key objectives per yearly quarter together with setting up the measurement and evaluation (KPIs) of those objectives.- Deep collaboration with the development team of Teamio, setting up roadmaps of tasks and timelines of communication towards our clients.- Co-working with our.
Hlavní Město Praha, Česká Republika
- Communicating with both our clients and users through multiple platforms, such as Zendesk, Intercom or Zoomsphere.- Managing and processing B2B and B2C issues throughout LMC products like Jobs.cz, Prace.cz or Atmoskop.cz, while using CRM, JIRA, Confluence, and Basecamp as tools.- Processing GDPR agenda and issues (contributing to the setting of company's.
Other employees you can reach at wrike.com. View company contacts for 971 employees →
Maria Bushikhina
Colleague at Wrike
Prague, Prague, Czechia, Czech Republic
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AH
Alexandra Hloušková
Colleague at Wrike
Prague, Czechia, Czech Republic
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AS
Arpit Shekhar
Colleague at Wrike
Bengaluru, Karnataka, India, India
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AC
Amy Cline
Colleague at Wrike
Winston-Salem, North Carolina, United States, United States
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BS
Bob Seagull
Colleague at Wrike
Montreal, Quebec, Canada, Canada
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JR
Jeevadharani R
Colleague at Wrike
Bengaluru, Karnataka, India, India
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AS
Aleksei Smirnov
Colleague at Wrike
Prague, Czechia, Czech Republic
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AK
Alexandros Kyriakou
Colleague at Wrike
Limassol, Cyprus, Cyprus
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SB
San B
Colleague at Wrike
Escondido, California, United States, United States
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CJ
Coen Jardine
Colleague at Wrike
Boise Metropolitan Area, United States
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Quick answers generated from the profile data available on this page.
Šimon Pecháček works for Wrike.
Šimon Pecháček is listed as Team Lead and Senior Customer Support Specialist ve společnosti Wrike at Wrike.
Šimon Pecháček is based in Prague, Czechia, Czech Republic while working with Wrike.
Šimon Pecháček has worked for Wrike, Lmc, Forever 21, and M. H. Alshaya Co..
Šimon Pecháček's colleagues at Wrike include Maria Bushikhina, Alexandra Hloušková, Arpit Shekhar, Amy Cline, and Bob Seagull.
You can use AeroLeads to view verified contact signals for Šimon Pecháček at Wrike, including work email, phone, and LinkedIn data when available.
Šimon Pecháček holds English Language And Literature/Letters from Charles University.
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