Simon Diaz Email & Phone Number

España

Barcelona Y Alrededores, España

Barcelona Area, Spain

- Coordinating Italian and Spanish team up to 15 members for Customer Support of our Client(Airbnb)- Analyzing and ensuring accomplishment of all KPIs - Organizing coaching sessions, One to One and team activities- Designing and following up of strategies and PIP to improve the team and agents performances- Ensuring Quality Standard and best practices are.

Barcelona Y Alrededores, España

Solution of technical incidents, expansion and management of services, systems and accounts (SLAs).Personalized attention to large corporate clients (billing, consumption reports and performance).Coordinated work with Service Managers and Account Managers to develop proposals for client management and new business opportunities.

Barcelona, Cataluña, España

Advising, processing and selling of fixed and mobile communications services to residential customers and SMEs, customized attention to clients about incidents and claims, selling of fixed telephony equipment, mobile phones and connected equipment

County Dublin, Ireland

- Coordinating a team of 10 members for evaluation of online social media and advertising content regarding client policy (Facebook y YouTube)- Analyzing requirements, SLAs and performance monitoring ensuring that all KPIs aremet, including productivity, quality and CSAT- Organizing coaching sessions and performance appraisals to recognize goodperformance.

County Dublin, Ireland

 Overseeing stocktakes, budgets and other documents Link with suppliers for general supply and maintenance Cost estimation and budget maintenance Planning of menus, events, general maintenance programs and safety reports Development of new business proposals

Venezuela

Management of Social Responsibility in Radio and TVReporting directly to Social Responsility of Radio and TV Manager. Responsible for revisioning operators’ compliance reports, monitoring activities of regional operators, tailoring solutions to operator needs and escalating others that required judgment at a higher level, elaborating performance’s quarter.

Venezuela

Taking care of operator requirements' response and account management activities, revising technical documents for pre-approval of radio and tv operator licenses, checking spectrum availability (Spectrum Management), dealing overall activities of a technical inspection team and reporting to Technical Support Manager.The achievements were: Renewal of 80 TV.

Venezuela

Management of Technical SupportDirectly leading the project of Community Broadcast Media Strengthening using PMI standards and reporting to Technical Support Manager and Universal Services General Manager; evaluating, planning and controlling activities belonging to the management, preparing the annual budget, attending to meetings with other managements.

Venezuela

Management of Telecommunications ServicesReporting to Technical Coordinator. Evaluating the technical feasibility of telecommunications projects in the context of the national framework and international best practices: FM and TV broadcasting stations, optical fiber, satellite systems, IT network, RF radio link and mobile network (UMTS), elaborating.

Caracas

Teaching Telecommunications Engineering, Electrical Measurement, Semiconductors, Communication Systems and Electromagnetism in the evenings to Engineering University Students.

Cagua, Venezuela

Reporting to Project Manager. Carrying out field inspections; inspecting telecommunications networks, identifying problems and making recommendations; drawing single-line diagrams in Autocad for telecom and electrical systems, designing of RF radio link (PDH, SDH, SONET) using Pathloss, Radiomobile and Mapinfo, calculating coverage for broadcast systems.

Master Of Business Administration (Mba), Business Administration And Management, General

Pgdip, Telecommunication Law, Master

Bachelor Of Engineering (Be), Telecommunications Engineering