Simon Ross work email
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Simon Ross personal email
A highly skilled, motivated and experienced leader, manager and coach with a track record of achievement. I drive teams and leaders towards sales growth and service excellence through strong, considered leadership with a deep investment in coaching. Areas of expertise include information services,retail banking, wealth management, contact centres and large format/multi-site retail. I've experience in operations, sales, project and change management from concept to delivery, while leading teams with effective coaching of leaders and 'leaders of leaders' is a critical element of my approach. I have strong presentation and communication skills allied to proven relationship management at all levels, underpinned by a strong customer service focus and professional work ethic.I've invested my efforts in 2019 into a tech startup concept, while I have mentored Sydney University students in a fintech start-up challenge through NEXT. I believe this area provides the greatest growth opportunities for the industries I have been involved in.I have a deep involvement with the photographic community and have produced award winning photography over many years in the documentary field. I also work in the commercial, portraiture and fine art genres, while I founded the Videre Collective in 2016 which I also manage.
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Manager, Client SuccessGartnerSydney, Nsw, Au
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Research Engagement Services ManagerGartner Sep 2022 - PresentSydney, New South Wales, Australia
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Contact Center ManagerBank Of Queensland Sep 2020 - Aug 2022Sydney, New South Wales, AustraliaOwner of Virgin Money -
Contact Center ManagerVirgin Money Australia Sep 2020 - Aug 2022Sydney, New South Wales, AustraliaManagement of newly formed Customer Contact Team. Team build including recruitment, onboarding, training, facilitation & coaching of 4 cohorts to date. Development of operating rhythm. Creation of reporting & insights. Quality assurance & risk management. Stakeholder management with product, loyalty, financial crimes, complaints, social & mobile app scrum teams. Driver of early adoption of banker experience transformation as a pilot team. -
Contact Center ManagerDigital Camera Warehouse Sep 2019 - Sep 2020Sydney, Australia -
Practice ManagerWestpac Sep 2017 - Dec 2018Sydney, AustraliaI coach, support and advise leaders within the Westpac Consumer Bank network in Regional NSW (5 Regional General Managers, 97 Bank Managers) in the embedding and mastery of both the proprietary coaching methodology and operational leadership and management framework (Customer First). -
Sales Performance CoachBt Financial Group May 2016 - Sep 2017Sydney, AustraliaI coached teams of consultants and advisers towards their personal goals and the requirements of the business. I also provided support to the Head of Sales Operations through secondments as required during this period as Sales Performance Coach Manger (replacing my line manager) and Advice Manager (replacing the manager of a team I coached). -
Service SpecialistLink Group (Lnk) Mar 2014 - Apr 2016Sydney, AustraliaAfter a period as a small business owner I reentered the Finance Industry with Link Group providing customer service and general product advice for superannuation funds and redundancy trust member, including resolution of member queries and referral to a financial advisory service.Extremely high quality scores, 96%+ each month against a benchmark of 80%. -
AdministratorLink Group (Lnk) Mar 2012 - Feb 2014Sydney, AustraliaI managed financial advice leads from superannuation fund contact centres through a triage process with direct customer contact and handover to our financial advice team.This role was on an intermittent contract basis as I travelled extensively and completed a long term photographic project in the US.
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Small Business OwnerBerrylicious Dec 2009 - Feb 2012Berry, New South WalesI managed all aspects of a small business I purchased in Berry NSW including rostering, budgeting, buying, all bookkeeping, barista, chef, marketing and social media management.
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Area ManagerBankwest May 2008 - Jun 2009Sydney, AustraliaI lead the NSW financial advice team, managing and coaching advisers in business development, compliance and client management, while building and owning relationships with all stakeholders.In this role I built the team from 5 Advisers to 26, while I was awarded the 2008 Area Manager of the Year. -
Practice ManagerBt Financial Group Feb 2007 - May 2008Sydney, AustraliaPractice ManagerI managed a team of 16 financial planners, leading and coaching advisers in business development, compliance and client management, while building and owning relationships with all stakeholders.During this period the team lifted from 37/40 to 2/40 nationally inside 12 months.Seconded role Jan 08 - May 08 Operations SpecialistI coached and developed the Westpac BT NSW Advice management team on best practice disciplines in practice management. In the course of… Show more Practice ManagerI managed a team of 16 financial planners, leading and coaching advisers in business development, compliance and client management, while building and owning relationships with all stakeholders.During this period the team lifted from 37/40 to 2/40 nationally inside 12 months.Seconded role Jan 08 - May 08 Operations SpecialistI coached and developed the Westpac BT NSW Advice management team on best practice disciplines in practice management. In the course of this I was fortunate enough to be recognised and nominated for a Westpac BT Values award for efforts with Westpac BT NSW Business Financial Advice. Show less
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Trading ManagerWoolworths Supermarkets Mar 2005 - Dec 2006Perth, Australia -
Stock ManagerDan Murphy'S Jan 2003 - Mar 2005Sydney, Australia
Simon Ross Skills
Simon Ross Education Details
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Photography -
Marist Brothers Kogarah
Frequently Asked Questions about Simon Ross
What company does Simon Ross work for?
Simon Ross works for Gartner
What is Simon Ross's role at the current company?
Simon Ross's current role is Manager, Client Success.
What is Simon Ross's email address?
Simon Ross's email address is si****@****.com.au
What schools did Simon Ross attend?
Simon Ross attended University Of Technology Sydney, Unsw, Marist Brothers Kogarah.
What skills is Simon Ross known for?
Simon Ross has skills like Business Development, Coaching, Written Communication, Leadership, Management, Presentations, Project Management, Presentation Skills, Sales Coaching, Training, Report Writing, Practice Management.
Who are Simon Ross's colleagues?
Simon Ross's colleagues are Demi Kotun, Carolina Carrara, Tristan Stenmark, Changhua Li, Geoff Crampton, Jaskirat Marwah, Taranpreet Kaur.
Not the Simon Ross you were looking for?
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Simon Ross
Accommodating Heterogeneity When Making Decisions About Urban Water And Sanitation Configurations In Low- And Middle-Income CountriesSydney, Nsw -
Simon Ross
Chief Financial Officer / Chief Compliance Officer / Financial Accounting, Managerial FinanceGreater Perth Area1m-2.com.au -
Simon Ross
Canberra1uxcconnect.com.au2 +614380XXXXX
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Simon Ross
Employee Experience Leader | Future Of Work Pioneer | Change ActivatorNew South Wales, Australia
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