Simon Ross Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Owner of Virgin Money

Sydney, New South Wales, Australia

Management of newly formed Customer Contact Team. Team build including recruitment, onboarding, training, facilitation & coaching of 4 cohorts to date. Development of operating rhythm. Creation of reporting & insights. Quality assurance & risk management. Stakeholder management with product, loyalty, financial crimes, complaints, social & mobile app scrum.

Sydney, Australia

Sydney, Australia

I coach, support and advise leaders within the Westpac Consumer Bank network in Regional NSW (5 Regional General Managers, 97 Bank Managers) in the embedding and mastery of both the proprietary coaching methodology and operational leadership and management framework (Customer First).

Sydney, Australia

I coached teams of consultants and advisers towards their personal goals and the requirements of the business. I also provided support to the Head of Sales Operations through secondments as required during this period as Sales Performance Coach Manger (replacing my line manager) and Advice Manager (replacing the manager of a team I coached).

Sydney, Australia

After a period as a small business owner I reentered the Finance Industry with Link Group providing customer service and general product advice for superannuation funds and redundancy trust member, including resolution of member queries and referral to a financial advisory service.Extremely high quality scores, 96%+ each month against a benchmark of 80%.

Sydney, Australia

I managed financial advice leads from superannuation fund contact centres through a triage process with direct customer contact and handover to our financial advice team.This role was on an intermittent contract basis as I travelled extensively and completed a long term photographic project in the US.

Berry, New South Wales

I managed all aspects of a small business I purchased in Berry NSW including rostering, budgeting, buying, all bookkeeping, barista, chef, marketing and social media management.

Sydney, Australia

I lead the NSW financial advice team, managing and coaching advisers in business development, compliance and client management, while building and owning relationships with all stakeholders.In this role I built the team from 5 Advisers to 26, while I was awarded the 2008 Area Manager of the Year.

Sydney, Australia

Practice ManagerI managed a team of 16 financial planners, leading and coaching advisers in business development, compliance and client management, while building and owning relationships with all stakeholders.During this period the team lifted from 37/40 to 2/40 nationally inside 12 months.Seconded role Jan 08 - May 08 Operations SpecialistI coached and.

Perth, Australia

Sydney, Australia

Bachelor Of Design, Photography

Business/Commerce, General

Education record