George S. Email & Phone Number

With over 20 years of experience in IT and 10 years in Customer Service, I have honed my skills in project management, strategic planning, and team leadership. My career journey has taken me through various roles, including significant international industry experience at GS1, Gerber Technology and Merck Inc. where I specialized in driving efficiency across global operations.What I Do:- IT Project & Planning -> Leading complex IT projects from conception to completion, ensuring alignment with business goals and delivering on time and within budget.- Customer Support Management -> Enhancing customer satisfaction through innovative support strategies and effective team management.- (Remote) Team Leadership -> Successfully managing and mentoring remote teams, fostering collaboration and productivity across different time zones.- Cross-functional work -> Design business continuity plans, improve service workflow processes, public speaking roles at regional international forums, design and head talent-sharing workshops and more!Key Achievements:- Spearheaded multiple IT projects that resulted in a 30% increase in operational efficiency.- Assisted over 100 GS1 Member Organizations support teams to provide excellence in service via CRM and other technologies and processes.- Managing remote teams, where we currently collectively continue to achieve a 95% customer satisfaction score.- Public speaking at global and other forums with audience participation of 500+Why I Do It:My passion lies in leveraging technology to solve complex problems and improve business processes. I thrive in dynamic environments where I can drive strategic initiatives and lead teams to success. I see my daily people interactions as great learning opportunities. I have been called many good things, but one that stood out for me was being told I was "multi-talented."Let’s Connect:I’m always open to new opportunities and connections. Feel free to reach out if you want to discuss potential collaborations or share insights on anything IT-related, Customer Support/Service or any technical idea you might have.