Simphiwe Cele Email & Phone Number

Durban, Kwazulu-Natal, South Africa

To assist with all the administrative functions to support the private banker to grow their clients portfolio by means of building relationships and fulfilling clients needs with constant excellent service. To ensure the retention, satisfaction and expansion of clients to meet sales and service objectives of the private banker

Durban, Kwazulu-Natal, South Africa

 Prospecting and scheduling appointments with Prospective businesses across various fields of Industry: To acquire these businesses as clients for the bank  Services and products of expertise range from the business bank account overdraft and other lending facilities  To facilitating spot and forward import payments as well as facilitating global travel arrangements. Other products that clients are advised on are investments that the bank offers such as call deposits and… Show more  Prospecting and scheduling appointments with Prospective businesses across various fields of Industry: To acquire these businesses as clients for the bank  Services and products of expertise range from the business bank account overdraft and other lending facilities  To facilitating spot and forward import payments as well as facilitating global travel arrangements. Other products that clients are advised on are investments that the bank offers such as call deposits and fixed deposits. Mainly a client facing role Show less

Umhlanga Kwazulu Natal

Finance: Increase Revenue  Identifying potential new clients and working with them to build up a relationship.  Establish and grow sales through networking functions, referrals for other customers or from corporate sales.  Offer travel Forex, World Current Card to private clients  Services and products of expertise range from the business bank account overdraft and other lending facilities Customer Service: Relationship Management  Offer full spectrum (one stop… Show more Finance: Increase Revenue  Identifying potential new clients and working with them to build up a relationship.  Establish and grow sales through networking functions, referrals for other customers or from corporate sales.  Offer travel Forex, World Current Card to private clients  Services and products of expertise range from the business bank account overdraft and other lending facilities Customer Service: Relationship Management  Offer full spectrum (one stop shop) of customer services covering all individual products.  Exceptional client service  Perform customer visits, courtesy calls, and special occasions. Show less

To acknowledge, investigate, mediate, and interact with support departments to resolve client complaints and queries. To provide resolution and restore customers/ stakeholders faith in Nedbank and to change discounted client´s perception of Nedbank. To ensure that the resolution is in the best interest of the bank and its reputation. Also to ensure that the resolution is the correct solution and course of action i.e. to make good on what has been wrong. To provide possible solutions to… Show more To acknowledge, investigate, mediate, and interact with support departments to resolve client complaints and queries. To provide resolution and restore customers/ stakeholders faith in Nedbank and to change discounted client´s perception of Nedbank. To ensure that the resolution is in the best interest of the bank and its reputation. Also to ensure that the resolution is the correct solution and course of action i.e. to make good on what has been wrong. To provide possible solutions to complaints and queries to the stakeholders Show less

Consistently excellent customer service, listening to clients problems and queries, making sure of resolution and coming up with appropriate solutions.Answering all calls relating to VAF Accounts, settlement figure, paid in full letter, statements,Natis and all accounts administration.Maintain service level, investigate and handle complaints and unresolved cases.

Re5 Regulatory Examination: Representative In All Categories Of Fsp'S, Finance, General, Re5 Regulatory Examination: Representative In All Categories Of Fsp'S

Activities and Societies: RE5 Regulatory Examination: Representative in all Categories of FSP's RE5 Regulatory Examination: Representative.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Degree completed

Matric, Physicss

Activities and Societies: IsiZulu, English, Maths, Physics, Biology and Accounting I was also a prefect in 2003 and a soccer captain