Simran Arora Email & Phone Number

Kingston Upon Thames, England, United Kingdom

London, United Kingdom

· Responsible for customer care activities such as answering customer questions, complaints, providing relevant information on legal cases, and maintaining communication of progress. · Administration: Assessing cases, writing witness statements and compiling case reports containing relevant information. ·Ensuring that case reports are kept up to date and confidential. · Keep cases organized by organizing and establishing files; documenting actions. · Scheduling and escorting individuals to appointments with legal aid workers.

Wales

Level 2 Customer Service Management course · Administration Tasks - photocopying, laminating, printing, shredding. I also developed skills such as designing and delivering powerpoint presentations and creating written reports as well as making sure everything is compliant and kept confidential. · During enrollment days, I was involved in data entry, carry out day to day transactions, effectively, build relationships over the telephone, and provide a friendly, timely and professional service. · I have also had high involvement in a charity event which raised around £274. During this event, I gained many skills such as organization, innovation, communication, working in a team and time management. Window Display at Marks & Spencers (Visual Merchandising) (part of the course) · Decorating windows with a creative flair and imagination. · Effective communication and negotiation skills. · Working in a team and able to take constructive criticism. · Being aware of customer interests and future trends.