As a dedicated IT professional with a robust foundation in Computer Science and over two years of customer service experience, I am uniquely positioned to excel in IT support roles. I hold a Bachelor of Technology and a postgraduate diploma in Computer Science, and I am currently enrolled in an intensive IT Support Technical Skills Bootcamp on Udemy. This 39-hour program provides me with hands-on experience in supporting, installing, configuring, and maintaining operating systems, particularly Microsoft Windows, as well as troubleshooting networks and managing users, workstations, and shared resources.My journey from customer service to IT support has been driven by my initial education in programming languages like C, C++, Java, and PHP, and my Bachelor's degree in IT. Upon moving to Canada, I developed my customer service skills through roles at companies like Teleperformance, Majorel, and Pet Valu, where I handled various customer queries with empathy and professionalism. These roles have equipped me with the patience, problem-solving abilities, and effective communication skills crucial for any IT support role.In addition to my technical education, I am proficient in navigating macOS, case documentation, SAP software, and the Microsoft suite. My hands-on experience in home labs has further strengthened my capabilities in Active Directory, Office 365 administration, and helpdesk ticketing systems. Combining my IT education with practical customer service experience, I am confident in my ability to understand and address technical issues effectively while maintaining a customer-centric approach.I am always eager to learn new things and expand my skill set. I look forward to connecting with professionals and opportunities in the IT support field, where I can contribute my unique blend of skills and experiences to a dynamic team.