Simranjit Kaur Email & Phone Number

New Westminster, Bc, Ca

Burnaby, British Columbia, Canada

British Columbia, Canada

London Drugs, Richmond BC • Deliver excellence in customer service in a retail environment. • Listening and dissecting the client's concerns and propose the best item as an answer.• Making a way of communication between the technician and the customer. • Follow store policies and procedures to create a comfortable environment for staff to keep a record of all transactions, invoices, inventory by doing audits and using the proper software.• Proving adequate knowledge to customers about various computers, networking devices, gaming consoles and the latest updates about all the devices as well as about the accessories.• In a year of working with technologies got to learn many things about hardware, dealing with a different type of customers, working in a team and the implementation of the knowledge gathered through courses in school.

* Guided clients step-by-step to solving problems.* Utilizing helpdesk ticketing system Zendesk for managing customer request tickets.* Being Patient and walking customers through troubleshooting and repair processes.* Utilized remote technologies to troubleshoot software.* Maintaining order and payment issues for making the purchase process easy and convenient for customers

Pbd - Computer And Information Systems (Emerging Technologies)

Bachelor Of Technology (B.Tech.), Computer Science