Simson Li Email & Phone Number

London, England, United Kingdom

• Incident Response handling.• Building close relationships with clients while supporting their onsite technical needs.• Conducting monthly security checks on client infrastructure; network device patching, server updates, endpoint AV checks, password reviews.• Creating and implementing new procedures.• Investigating and resolving security alerts from a variety of sources.• Updating documentation and creating how-to guides.• Acting as an escalation point for members of the service desk and taking high priority tickets.• Providing guidance and strategic advice for clients. • Competent in both Windows and Mac OS environments Tools used:ConnectWise, TeamViewer, PRTG, Veeam, VMware, Sophos Endpoint, Mimecast, 365 admin centres, AD DCs, Windows Servers, QNAP NAS. Azure AD

Hong Kong

- Supervised entire “GPU and VMWare server acquisition” project lifecycle by managing solution provider - Managed system migration – integrating 3rd party “Lab Management Tool” into internal Linux server, Apache App. Handled entire data lifecycle, from sourcing , validation to integration, - Acted as “IT engineer” in supervising new clinic locations’ IT site preparation,- Trained 50+ internal users, on handling networking and windows application issue

Hong Kong

- Acted as “IT Procurement Manager” to procure new firewall, switch, laptop etc. Actively built budget dashboard, to conduct suppliers market research, analysing KPI: quote, requirement, warranty, to identify best suppliers. Managed IT product inventory, to upgrade expiring products. - Performed as 1st and 2nd line support for IT issues, e.g. standard hardware failures on x86-based servers, CPU/ RAM/ Hard- drive upgrade failure.- Varies new system deployment & integration, including Human Resource Management System (HRMS), Finance Management System (FMS), MS Teams and Dropbox integration by using PowerShell. - Managed Amazon Web Services integration – to internal file server & financial management system. Used virtual LAN (VLA) & Amazon Web Services (AWS).

Hong Kong

- Supervised entire digital transformation - “Mobile testing tools”, not only Hong Kong, but also Philippine, China offices, by flying all the way to other countries, for on-site support. Managed lifecycle, from user requirement gathering design the system workflow, UAT design and execution, infrastructure design to integration. - Acted as “IT engineer” in supervising new warehouse locations’ IT site preparation, e.g. from designing WAN and LAN, WiFi, TCP to IP setting. Hosted meeting with the stakeholder – e.g. warehouse manager, to design, setting network infrastructure.