Sinead Kavanagh Email & Phone Number

Dublin, IE

Dublin, County Dublin, Ireland

• Enlisted to manage the Section 22 Statutory Return instructed by the Central Bank of Ireland and to create an End-to-End Tracker Team to ensure business readiness for KBC Dublin Branch (“KBCD”) and the orderly winddown.
• Ensured that a new governance framework was in place to support the team in KBCD and developed new End to End procedure documents. Resulting in a streamline of operations and a leaner process for all regulatory.
• Effectively managed the relationship with third party stakeholders to ensure clear customer journeys were in place prior to migration date. Resulting in zero disruption for customers who required potential adjustments.
• Owned the transition strategy for the Tracker Team and streamlined existing procedures and controls to ensure operational effectiveness. Resulting in the delivery of an End-to-End Tracker Team with 100% ownership of.
• Developed and presented Status Updates on the Statutory Reporting Project to the Director which illustrated a monthly green risk status, and all key activities completed within timelines and budget. Resulting in all.
• Managed all risk for the Tracker Team through successful collaboration with the Management Team to ensure all risks were identified and captured on the RCSA. Resulting in compliance with all regulatory requirements and.

Dublin, County Dublin, Ireland

• Hired to set up the Customer Service Team for the Central Bank of Ireland (“CBI”) instructed examination of the Bank’s Mortgage book. Key Achievements
• Recruited, lead and mentored a high-performing Customer Support Team, fostering a culture of excellence and accountability. Resulting in very high retention rates and 0% attrition.
• Developed robust Team Procedure documents and Team Controls which included procedures for statutory regulatory reporting which mitigated the risk of any non-adherence to regulatory and compliance requirements.
• Owned all customer communications and script writing which included negotiating with all relevant stakeholders prior to issuance. Ensuring the impact for our customers and next steps were easily understood by our.
• Nominated as the Local Compliance Officer and Relationship Manager for the Tracker Project which included overseeing Operational Risk Events, ensuring prompt root cause analysis and approval of remediation.
• Leveraged the knowledge of SME’s from across the business and set up a Triage Team to conduct Wider Beneficial Impact Assessments for concluded legal outcomes as instructed by the Central Bank of Ireland. Creating an.

Dublin, County Dublin, Ireland

Hired to manage the workflow and call management of contacts coming into the call centre in terms of delivering on service commitments, reporting on service delivery against SLA’s and specific issues for resolution across all retail product lines.

Dublin, County Dublin, Ireland

Direct Mortgage Consultant responsible for the submission of credit applications and seeing Customers through the full mortgage process.

Sydney, New South Wales, Australia

Qualified Financial Advisor

Compliance Diploma