Monisha Singh Email & Phone Number

Camberwell, Victoria, Australia

Melbourne, Australia

Key Responsibilities:- Ensure high-quality manufacturing and distribution operations involving standard and custom products/service functions whilst administering problem-solving for customers and vendors on performance, quality, and compliance issues.- Support Customer Service Teams and Customer Service Managers with complaints management processes and optimising opportunities to enhance customer experience at the Department of Defence and Boeing.Achievements:- Successfully established the Quality Assurance Department, thus improving quality assurance functions by planning and implementing new policies and procedures.- Developed company’s first quality management system and ISO 9001 certification.- Achieved operations excellence through on-boarding, training, and directing (2) competitive support staff members, including Quality Engineer and Quality Inspector.- Cultivated and embedded short/long-term corrective and preventative action plans to ensure highly-responsive systems and drive continuous process improvements.- Generated significant cost savings through minimising poor quality cost by 15%, determining inspection acceptance criteria, and training Quality Inspector in 2021.- Integrated advanced web-based quality management software Intelex, overseeing all aspects of data imports, testing, training procedures, and rollout,- Enhanced recording quality of non-conformances and client complaints whilst enabling users to track trends in product development, reoccurring situations, and training needs.- Designed and deploying supplier evaluation procedures, thus eliminating non-conformance amongst suppliers.- Coordinated with key stakeholders, locally and nationally, as per international standards and Pelican Global Corporation requirements whilst providing insights to eliminate risk with engineering on document approval processes.- Earned recognition for successfully reducing non-conformance by 10% and reoccurring non-conformances by 60% within 2 years

Melbourne, Australia

Expanded role scope to comprise dual mandate Led comprehensive change program across siteAligned processes and procedures against international standards of practiceOptimised project engineering processLed end-to-end development of company’s first ever quality management systemConducted review of existing quality standards to identify and analyse gaps Assessed requirements against international standards Headed transition to ISO 9001:2015 compliance standards as Lead AuditorOverhauled production manual and trained and managed support staffFlagged and developed programs to manage high-risk areas Delivered initial training and ongoing mentoring in new compliance standards Achieved ideal ISO 9001 non-conformance score consecutivelyDeveloped Supplier Evaluation Procedure, eliminating non-conformance amongst suppliers Educated Business Unit staff on new quality methodologyDeveloped and rolled-out Internal Compliance Procedures, reducing non-conformance Reduced lost-time injuries (LTIs), thanks to new quality management methodology Embedded short-term and long-term corrective and preventative action plans Designed custom project procedures and manufacturing processes, streamlining processesLed optimisation of project control, thanks to improved processingRevitalised work instruction and process flowDeveloped and implemented project manufacturing scheduling and job control sheet Improved documentation controls by developing and implementing Project PlansImplemented quantifiable metrics for monthly reporting Introduced project progress reporting and project performance evaluationsInitiated and oversaw change review in design and manufacturing procedures & documentationConducted rigorous risk assessments and quality reviewsEvaluated compliance procedures and identified opportunities for continuous improvement Acted as Representative for external ISO auditsDemonstrated application of new processes and procedures against ISO 9001.2015

Implemented rigorous quality controls to provide safe learning environment Developed reports against standards Reported progress and changes to key stakeholders, including senior staff