Siobhan Mcgrath Email and Phone Number

Managing and building close working relationships with buyers of both national and international accounts - eg. Dunne Stores, Musgraves, Lidl Irl, Aldi Irl, Lidl UK, Aldi UKNegotiate with Head Office buyers on ways to grow volume/sales that will be of benefit to both parties - achieved through increased shelf space, NPD, successful JBP's, promotional activity and marketing campaigns.Develop and implement JBP’s for each customer - Meeting regularly to review and ensue targets are… Show more Managing and building close working relationships with buyers of both national and international accounts - eg. Dunne Stores, Musgraves, Lidl Irl, Aldi Irl, Lidl UK, Aldi UKNegotiate with Head Office buyers on ways to grow volume/sales that will be of benefit to both parties - achieved through increased shelf space, NPD, successful JBP's, promotional activity and marketing campaigns.Develop and implement JBP’s for each customer - Meeting regularly to review and ensue targets are being achieved and surpassed.Growing revenue within the business by working to increase sales on current products as well as constantly working on NPD to bring to market.Manager the yearly promotion calendar for all retailers - Ensure the correct products are on promo at specific times in order to achieve maximum uplift. Review P&L on a quarterly basis - Given the current market, pricing has needed to be reviewed with customers to ensure all lines are profit making.Attend daily production & planning meetings to ensure all products are being produced as per spec - Also advise team on anything sales related to ensure that both high quality is achieved constantly and stock forecasting on track.Prepare weekly reports to analyse sales data and enable better forecasting for the production teamWorking closely with our marketing team to help grow sales via updating packaging, social media platforms, competitions etc. Show less

Manage 45+ high-value educational accounts. Involves ongoing project management with key stakeholders, excellent communication skills and leadership to ensure customer satisfaction, retention and growth.Ensuring customer retention by acting as an internal customer advocate for any technical or software issues that may arise and ensuring the correct department resolved the issue if required– Dealing with devices, management software & digital content.Strong knowledge of… Show more Manage 45+ high-value educational accounts. Involves ongoing project management with key stakeholders, excellent communication skills and leadership to ensure customer satisfaction, retention and growth.Ensuring customer retention by acting as an internal customer advocate for any technical or software issues that may arise and ensuring the correct department resolved the issue if required– Dealing with devices, management software & digital content.Strong knowledge of technology, from both a device solutions and educational perspective. This involves maintaining ongoing partnerships with both Apple and Microsoft, and keeping up-to-date with changes in hardware & software to act as an advisor to educational partners. Windows, iOS & OS knowledge is key considering the cross dimensional educational market.Responsible for ensuring the 1:1 mobile learning program is a success in each school through continued communication on new and emerging trends. Providing sales quotes, up-selling of devices, software and services into the education market and the ability to listen to customer requirements and make recommendations to best fit their needs. Show less

• Responsible for the setup of online stores for second level schools who have joined the Wriggle 1-2-1 Mobile Learning programme. These online stores are configured to the schools curriculum and accessed by parents. The store setup is developed using a system called Magento.• Constant communication with the IT department in schools to ensure the smooth roll out and running of this programme.• Customer support takes place on a daily basis with queries on software, hardware and… Show more • Responsible for the setup of online stores for second level schools who have joined the Wriggle 1-2-1 Mobile Learning programme. These online stores are configured to the schools curriculum and accessed by parents. The store setup is developed using a system called Magento.• Constant communication with the IT department in schools to ensure the smooth roll out and running of this programme.• Customer support takes place on a daily basis with queries on software, hardware and technical issues.• Provide quotations and support to Special Education Need students to ensure each device is configured to meet their requirements. In this ever changing mobile learning environment it is essential to keep up to date with new/improved accessibility features offered by these devices. • SAP is used on a daily basis for creating sales orders, quotations and purchase orders. Show less

• Acted as an iOS Technical Advisor to be the first port of call for any customers technical queries across all iOS devices. • Troubleshoot with customers over the phone to resolve their issue• Reach/maintain KPI’s - Customer satisfaction & issue resolution• Weekly training on new/emerging issues.• Liaising with other departments within the company.• Follow policies and schedule adherence while working from home