 Dealing with internal and external customer account enquiries via email or an online application portal. Interacting with various departments like Residential Construction & Civils, Business, Sales, New Developments, Fraud and Consumer Underwriters to successfully process their enquiries within service level agreements and company guidelines. Confidentially handling important customer account details. Validating and correcting customers’ address and account details to comply with OFCOM & 999 regulations. Maintaining customer related information on systems as confidential and adhering to the Data Protection Act at all times. Using planning applications to identify and maintain the network feasibility to serve homes. Developed a strong understanding of construction roadworks, network expansion and our infrastructure. Closely interacting with internal and external stakeholders to resolve enquiries. Maintaining a high level of service to our customers by cascading the information to the relevant team and keeping them updated regarding the construction process. Delivering assistance to new colleagues on how to operate the system to enable them to complete task and objectives. Training new and existing staff on end-to-end processes. Maintain high levels of accuracy, consistency, and critical / analytical thinking to promote confidence in the validity and accuracy of Housefile address, network and/or serviceability status information. Analyse, action and produce various fixed and adhoc reports. Identifying any data anomalies and rectifying them accordingly. Adapting to newly introduced business applications to accurately process customer enquiries. To deputise, where appropriate, for the seniors in their absence and deal with any situation accordingly. Taking responsible role to improving and testing system applications to enhance quality and performance of team.